Datacoves VS Freshdesk
Compare Datacoves VS Freshdesk and see what are their differences
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management
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Datacoves
dbt
dataloader.io
Mozart Data
Zapier
Domo
Data Loader
Slick
Freshdesk
Zendesk
Intercom
LiveAgent
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
The Datacoves platform helps enterprises overcome their data delivery challenges quickly using dbt and Airflow, implementing best practices from the start without the need for multiple vendors or costly consultants.
Datacoves FreshdeskNo features have been listed yet.
Datacoves's answer
We provide the flexibility and integration most companies need. We help you connect EL to T and Activation, we don't just handle the transformation and we guide you to do things right from the start so that you can scale in the future. Finally we offer both a SaaS and private cloud deployment options.
Datacoves's answer
Do you need to connect Extract and Load to Transform and downstream processes like Activation? Do you love using VS Code and need the flexibility to have any Python library or VS Code extension available to you? Do you want to focus on data and not worry about infrastructure? Do you have sensitive data and need to deploy within your private cloud and integrate with existing tools? If you answered yes to any of these questions, then you need Datacoves.
Datacoves's answer
Mid to Large size companies who value doing things well.
Datacoves's answer
Our founders have decades of experience in software development and implementing data platforms at large enterprises. We wanted to cut through all the noise and enable any team to deploy an end-to-end data management platform with best practices from the start. We believe that having an opinion matters and helping companies understand the pros and cons of different decisions will help them start off on the right path. Technology alone doesn't transform organizations.
Datacoves's answer
I manage analytics for a small SaaS company. Datacoves unlocked my ability to do everything from raw data to dashboarding all without me having to wrangle multiple contracts or set up an on-prem solution. I get to use the top open source tools out there without the headache and overhead of managing it myself. And their support is excellent when I run into any questions.
Cannot recommend highly enough for anyone looking to get their data tooling solved with a fraction of the effort of doing it themselves.
The most difficult part of any data stack is to establish a strong development foundation to build upon. Most small data teams simply cannot afford to do so and later pay the penalty when trying to scale with a spaghetti of processes, custom code, and no documentation. Datacoves made all the right choices in combining best-in-class tools surrounding dbt, tied together with strong devops practices so that you can trust in your process whether you are a team of one or a hundred and one.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Datacoves. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Dbt Cloud rightfully gets a lot of credit for creating dbt Core and for being the first managed dbt Core platform, but there are several entrants in the market; from those who just run dbt jobs like Fivetran to platforms that offer more like EL + T like Mozart Data and Datacoves which also has hosted VS Code editor for dbt development and Airflow. Source: about 1 year ago
Check out datacoves.com more flexibility. Source: about 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
dbt - dbt is a data transformation tool that enables data analysts and engineers to transform, test and document data in the cloud data warehouse.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
dataloader.io - Quickly and securely import, export and delete unlimited amounts of data for your enterprise.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Mozart Data - The easiest way for teams to build a Modern Data Stack
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!