Software Alternatives, Accelerators & Startups

DebugMe VS LiveAgent

Compare DebugMe VS LiveAgent and see what are their differences

DebugMe logo DebugMe

DebugMe is a simple bug tracker for web designers and developers. Bug tracking, browser testing and giving visual feedback was never easier. Try it for FREE

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • DebugMe Landing page
    Landing page //
    2022-07-27
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

DebugMe features and specs

  • Visual Feedback
    DebugMe allows users to provide visual feedback directly on the web page by capturing screenshots and adding comments, making it easier for developers to understand issues.
  • Collaboration
    The tool facilitates collaboration among team members by allowing them to share issues and solutions with each other, streamlining the debugging process.
  • Browser Extension
    DebugMe offers a browser extension that simplifies the process of reporting bugs and feedback directly from the browser, improving usability.
  • Integration
    The platform integrates with popular project management tools like Trello, JIRA, and Slack, allowing for seamless workflow integration and issue tracking.
  • Ease of Use
    Users often find DebugMe intuitive and easy to use, with no extensive onboarding required, making it accessible to non-technical users.

Possible disadvantages of DebugMe

  • Limited Features
    Compared to more comprehensive debugging tools, DebugMe might lack advanced features needed by large teams for complex projects.
  • Pricing
    For some users, the pricing model may not be suitable, particularly for smaller teams or individual developers operating on a tight budget.
  • Performance
    Some users have reported performance issues, such as the tool slowing down during use, likely impacting efficiency during the debugging process.
  • Security Concerns
    There may be concerns about data privacy and security, as using a third-party tool involves sharing potentially sensitive information.
  • Learning Curve
    While generally user-friendly, some users may still experience a learning curve when initially setting up and using the tool effectively.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

DebugMe videos

DebugMe: A simple visual feedback & bug tracking tool

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to DebugMe and LiveAgent)
Customer Feedback
100 100%
0% 0
Customer Support
0 0%
100% 100
Visual Bug Reports
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing DebugMe and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using DebugMe and LiveAgent. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare DebugMe and LiveAgent

DebugMe Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Another customer feedback tool that collects visual feedback (and offers bugtracking!) is DeBugMe. It has a built-in issue tracking tool and project management solution. For reporting issues, the tool includes a feedback toolbar which allows you to annotate the page. To review all bugs and feedback, DeBugMe also offers its own kanban board and can be integrated with Jira,...
Source: mopinion.com
Top 17 Best Bug Tracking Tools: an overview 19 Jun 2017
DeBugMe is a visual feedback tool that has a built-in bug tracking solution. Using a toolbar, users can easily annotate the page in view by drawing, highlighting, blacking out certain areas or even dropping a pin. In terms of project management, this tool is great for small teams. DeBugMe can be integrated with a wide range of other tools, including Jira, Trello, Pivotal...
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
DebugMe can track bugs visually and then embed code to the Meta tag of the website to resolve tracked issues. Clients can also include comments within the website by accessing it from any kind of web browsers. DebugMe tool acts as a meeting spot for the web developer, client and teams and then accomplish to be a complete project management solution. It has a creative toolbar...

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

What are some alternatives?

When comparing DebugMe and LiveAgent, you can also consider the following products

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

not8 - Sticky notes for websites (product review & feedback collection)

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.