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DialogTech VS Salesforce Service Cloud

Compare DialogTech VS Salesforce Service Cloud and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

DialogTech logo DialogTech

DialogTech is an end-to-end call attribution and conversion platform.

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
  • DialogTech Landing page
    Landing page //
    2021-12-20
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09

DialogTech

Website
dialogtech.com
Release Date
2005 January
Startup details
Country
United States
State
Illinois
City
Chicago
Founder(s)
Irv Shapiro
Employees
100 - 249
Edit details

Salesforce Service Cloud

Website
salesforce.com
Release Date
-
Edit details

DialogTech videos

+ Add

Introducing DialogTech, The Global Leader in Call Analytics and Automation

More videos:

  • Review - I Can Do THAT with DialogTech?! 8 Reports You Aren't Using That Will Transform Your ROI
  • Review - Whiteboard Wisdom: How DialogTech Solved the Call Tracking Dilemma

Salesforce Service Cloud videos

+ Add

Salesforce Service Cloud Overview Demo

Category Popularity

0-100% (relative to DialogTech and Salesforce Service Cloud)

DialogTech

Salesforce Service Cloud

CRM
100 100%
CRM
0% 0
Help Desk
0 0%
Help Desk
100% 100
Call Tracking And Analytics
100 100%
Call Tracking And Analytics
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using DialogTech and Salesforce Service Cloud. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare DialogTech and Salesforce Service Cloud

DialogTech Reviews

Best Call Center Software: The Complete List (2020 Update)
DialogTech offers industry-leading call tracking with AI-powered conversation analytics. DialogTech helps businesses drive growth by making calls as measurable and optimizable as clicks. It can integrate calls with martech stack which can optimize for the entire customer journey by passing call data to the CRM, digital marketing tools, and ad platforms.
Source: biz30.timedoctor.com

Salesforce Service Cloud Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Salesforce Service Cloud is an ideal alternative for teams using Salesforce CRM. Salesforce Service Cloud seamlessly integrates with other Salesforce products to provide a better customer experience.
Source: www.bolddesk.com
The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

What are some alternatives?

When comparing DialogTech and Salesforce Service Cloud, you can also consider the following products

Invoca - Call tracking & analytics software

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

CallTrackingMetrics - Know who is calling and how they found you. Maximize the return on your advertising.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Marchex - Marchex is a mobile advertising analytics company that connects online behavior to real-world, offline actions.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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