Diaspora Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Diaspora mentions (29)

• Mastodon provides the highest (over 12%) engagement under posts

  > whatever that Ruby-based alternative was, that Zuck famously invested in, but to which I have zero memory of the name right now I think you're referring to Diaspora. https://diasporafoundation.org/ https://en.wikipedia.org/wiki/Diaspora_(social_network). - Source: Hacker News / about 1 year ago

• Imgur Is About to Wipe a Ton of Porn From the Internet

  Maybe if reddit manages to kill itself, one of the decentralized projects like diaspora will expand. Source: about 1 year ago

• Twitter will remove accounts created solely to promote other social platforms

  I remember making similar comments about Diaspora vs Facebook a decade ago, but people are... lazy. Yeah, let's go with lazy. Source: over 1 year ago

• Stop

  To be fair, its not Mastodon, its the #Fediverse. Mastodon is arguably the least rich platfrom on the 'verse. IMHO Friendica is where its at, and you can still communicate with all the twitter refugees on Mastodon, as well as meater content on services likeDiaspora*, not to mention full integration with Lemmy (which works fairly similar to Reddit) while Masto you can see lemmy posts and replies without having to... Source: over 1 year ago

• Open source social media

  Several upstarts have tried to capture what you're talking about. Diaspora was an early entry, the Fediverse is another that seems to be gaining momentum in a way Diaspora never did. Source: over 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago