Digger Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Digger mentions (12)

• OpenTofu 1.7.0 is out with State Encryption, Dynamic Provider-defined Functions

  None of these are a replacement of Terraform Cloud (recently rebranded to HCP Terraform). For example, when you create a PR, it could affect multiple workspaces. The new experimental version of TFC/TFE (I refuse to call it HCP!) implements Stacks, which is something like a workflow, and links one workspace output to other workspace inputs. None of the open-source solutions, including the paid Digger [0], support... - Source: Hacker News / about 2 months ago

• Call for a new public facing “validation metric” for Commercial OSS startups

  I'm part of the founding team at Digger, an Open Source Terraform Enterprise alternative. For the past few days, I have been wanting to talk about why the usual metrics in Commercial Open Source just don't cut it anymore. Source: 12 months ago

• publish terraform file to build artifacts in CI?

  Depending on the organisation, it is not always a good idea to make assumptions on what another team will be doing to use your module. Don't get me wrong, there are attempts at making cross-platform workflows like digger.dev, or RedHat who have recently released an ansible playbook that runs terraform (so in theory you'd only need ansible then) but at the very minimum, be aware if you tightly integrate your... Source: about 1 year ago

• Want to start an OSS bounty program - how do we structure it?

  We are building an open source terraform cloud alternative (https://digger.dev/) and are looking to start a bounty program. Source: over 1 year ago

• 7 websites a developer should definitely check to change their life (trust me):

  Digger Low code tool that can generate infrastructure for your code in your AWS account. So you can build on AWS without having to learn it. 🔗 http://digger.dev. - Source: dev.to / almost 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago