Software Alternatives, Accelerators & Startups

Directus VS Intercom

Compare Directus VS Intercom and see what are their differences

Directus logo Directus

Free and Open-Source Headless CMS

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Directus Landing page
    Landing page //
    2023-10-16
  • Intercom Landing page
    Landing page //
    2023-07-05

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Directus videos

Using Directus

More videos:

  • Review - Directus Review
  • Review - Directus - What's a Headless CMS?

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Directus and Intercom)
CMS
100 100%
0% 0
Customer Support
0 0%
100% 100
Blogging
100 100%
0% 0
CRM
0 0%
100% 100

User comments

Share your experience with using Directus and Intercom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Directus and Intercom

Directus Reviews

21 Headless CMS Platforms That You Should Check Out
Directus is an open data platform where you can turn SQL databases into an API. Furthermore, you can customize your content with this platform entirely since it is an extensible headless CMS platform.
Source: popupsmart.com
Best Headless CMS in 2022
Directus is a great headless CMS if you have a current SQL database. It is written with vue.js, REST is used for the public API and it is powered by Node.js. Directus is open-source so you can use it free without any limitations. The product suite includes an admin app for editors, a content API for developers, and can be self-hosted for free.
Source: flatlogic.com
Best Node.js CMS platforms for 2022
Directus is an open-source headless CMS for managing custom SQL databases. Directus also has an intuitive admin app for non-technical users to manage content.
11 Headless CMS to Consider for Modern Application
Writing comments or a note at certain times is useful. Directus comment features prove to be very functional.
Source: geekflare.com
34 Headless CMS That Should Be On Your Radar
The idea is that developers can create custom databases based on specific project needs without learning a proprietary framework or being forced to build using specific technologies. When the database is ready, Directus’ API or SDKs can be connected, resulting in a customizable interface that business users can use to manage database content for their websites and...
Source: www.cmswire.com

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

Based on our record, Directus seems to be a lot more popular than Intercom. While we know about 120 links to Directus, we've tracked only 6 mentions of Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Directus mentions (120)

  • Twenty, a modern CRM alternative to Salesforce
    Nice! It's great to have more open source platforms in the CRM space. This feels a lot like Directus [0] except that the latter is a more general data platform you build upon. They have a 100 Apps in 100 hours playlist where they build sample apps on top on Directus, even a simple CRM [1]. [0] https://directus.io/ [1] https://youtu.be/tTrBn9Wvko0?si=IoqQ7o7Y8czfxB31. - Source: Hacker News / 27 days ago
  • How I shipped an event registration site in just 1 week with Nuxt, Directus, OpenAI, and TailwindCSS
    The backend is powered by Directus - a data platform that is a hybrid of BaaS and CMS. It pairs up with most SQL databases. - Source: dev.to / about 1 month ago
  • How to Deploy Directus as a Backend-as-a-Service (BaaS) on Koyeb
    Directus is an open data platform built to serve as a headless CMS, API, or Backend-as-a-Service (BaaS) for other applications. It is designed to make data accessible to people of all technical levels and to make it easy to build data-centric applications. Directus is extensible and can be integrated with many different frontend technologies to create stable, well-structured development and user experiences. - Source: dev.to / 2 months ago
  • Form to DB
    I don't know, it's something I've wanted many times. Recently I discovered https://directus.io/ which comes pretty close and it's open source. - Source: Hacker News / 5 months ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Directus — Headless CMS. A completely free and open-source platform for managing assets and database content on-prem or in the Cloud. There are no limitations or paywalls. - Source: dev.to / 5 months ago
View more

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: over 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: over 2 years ago
View more

What are some alternatives?

When comparing Directus and Intercom, you can also consider the following products

Strapi - Strapi is the most advanced Node.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Ghost - Ghost is a fully open source, adaptable platform for building and running a modern online publication. We power blogs, magazines and journalists from Zappos to Sky News.

Drift - A messaging app that helps you grow your business.