Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Dokku seems to be a lot more popular than Zoho Desk. While we know about 12 links to Dokku, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Yeah there are a bunch of selfhostable things: Caprover (https://caprover.com/) Dokku (https://github.com/dokku/dokku. - Source: Hacker News / 4 months ago
Considering other orchestration tools like dokku, dcos, deis, flynn, docker swarm, etc.. Kubernetes is no where near to them in terms of lines of code, on an average those tools are around 100k-200k lines of code. Source: almost 2 years ago
Other interesting projects to also follow: * Caprover * Dokku. Source: almost 2 years ago
If I could make a recommendation, it would be to give Dokku a try. (Disclaimer: not affiliated, but like the project so much I sponsor it. My opinions are biased towards it.). Source: almost 2 years ago
My next favorite option is to host on a DigitalOcean VM. You can use Dokku to get your own mini-Heroku PaaS, or manage the VM yourself (following Microsoft's documentation). You can get a $100 60-day credit from a referral link - A good way to get started. Source: about 2 years ago
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
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