Software Alternatives, Accelerators & Startups

draw.io VS Intercom

Compare draw.io VS Intercom and see what are their differences

draw.io logo draw.io

Online diagramming application

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • draw.io Landing page
    Landing page //
    2023-07-20
  • Intercom Landing page
    Landing page //
    2023-07-05

draw.io

Website
drawio.com
Pricing URL
-
$ Details
Release Date
-

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

draw.io videos

draw.io - Draw diagrams in the cloud or as an AppImage

More videos:

  • Tutorial - Draw.io Tutorial - Getting Started || How to use Draw.io
  • Review - Creating Entity Relationship Diagrams using Draw.io
  • Review - Using Layers, an advanced draw.io feature
  • Review - Draw.io (aka diagrams.net) Basics
  • Review - Better, faster, stronger; draw.io introduces AI-powered Smart Templates

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to draw.io and Intercom)
Diagrams
100 100%
0% 0
Customer Support
0 0%
100% 100
Flowcharts
100 100%
0% 0
CRM
0 0%
100% 100

User comments

Share your experience with using draw.io and Intercom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare draw.io and Intercom

draw.io Reviews

5 great diagramming tools for enterprise and software architects
Where do you even begin with Diagrams.net, formerly known as Draw.io? Besides being free of charge, it also has a low learning curve, so anyone can quickly start creating diagrams or whiteboards. Many people use Diagrams.net for diagramming business processes, data flows, and networks. You can also modify elements without having to change the entire diagram with this tool.
Source: www.redhat.com
Software Diagrams - Plant UML vs Mermaid
There are many generic diagramming tools that can be used to design software such as diagrams.net (formerly draw.io), Miro, or Lucid Charts. These generic tools do allow a lot of flexibility but end up costing you more time than you intended to align all boxes and arrows and to get the colour schemes just right.
10 Best Visio Alternatives for Cost Effective Diagramming [2022]
Price may vary from time to time as Draw.io does some promotions and might give discounts as well. You should check their website for the latest prices. Also, the pricing depends upon the features you are taking it for. So, it has very distinctive processing. You’ll get all your options in the right column and the drawing and editing options you’ll get in the space provided...
Top 10 Alternatives to Draw.io / Diagrams.net - Flowchart Maker Reviews
Drawio is a free online software for creating flowcharts and process maps. It is an easy way to create professional diagrams and share them with your team, your clients, or the whole world. Drawio's user-friendly interface lets you drag and drop shapes from our library onto the canvas and format them using our comprehensive set of tools. Drawing charts has never been easier!...
Best 8 Free Visual Paradigm Alternatives in 2022
Another cost-efficient option as an alternative to Visual Paradigm is Draw.io. This is an online flowchart maker that you can use for free. Draw.io is absolutely free to use so you won’t have to worry about spending any amount. The only drawback that we saw upon reviewing the tool though, is the lack of templates. It is purely made for flowchart creation so the interface...
Source: gitmind.com

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

Based on our record, draw.io seems to be a lot more popular than Intercom. While we know about 714 links to draw.io, we've tracked only 6 mentions of Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

draw.io mentions (714)

  • Reactor controller
    Glad you like it! :D Feel free to reuse/edit it for the Steam page if you want. Also happy to send you the draw.io file if you'd like :). Source: about 1 year ago
  • Note taking app
    Shraing, LDAP, sync, reminders are all possible. draw.io can be integrated by an app in nextcloud. Also, there is "Deck" which is a Kanban board for Nextcloud. Source: about 1 year ago
  • Diagramming on Note 2 Air+
    I've been using draw.io web to diagram, but I can't find it on android... Is there any good alternatives? Source: about 1 year ago
  • Tips and tricks for picking up Visio?
    Visio isnt hard, but stencils are a pain in the ass. So, I suggest draw.io instead, also its free and they have both a cloud GUI tool and desktop tool on Git. I have not used visio since 2019. Source: about 1 year ago
  • Creating wiring schematics with ease!
    Adding the desired temperature instead of multiplying by x75 caused my reactor to overheat but maybe I did a mistake in the wiring. :D Why don't you show how you wire your reactor controller by using draw.io with my libraries. ;) You don't have to, of course. Source: about 1 year ago
View more

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing draw.io and Intercom, you can also consider the following products

LucidChart - LucidChart is the missing link in online productivity suites. LucidChart allows users to create, collaborate on, and publish attractive flowcharts and other diagrams from a web browser.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

yEd - yEd is a free desktop application to quickly create, import, edit, and automatically arrange diagrams. It runs on Windows, Mac OS X, and Unix/Linux.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

PlantUML - PlantUML is an open-source tool that uses simple textual descriptions to draw UML diagrams.

Drift - A messaging app that helps you grow your business.