Software Alternatives, Accelerators & Startups
Register | Login

Drift VS ConnectWise Automate

Compare Drift VS ConnectWise Automate and see what are their differences

NinjaOne
NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Drift logo Drift

A messaging app that helps you grow your business.

ConnectWise Automate logo ConnectWise Automate

Solve IT Problems with ConnectWise Automate, Remote Monitoring and Remote Management Software. Visit to boost the effectiveness of your IT teams.‎Try ConnectWise Automate .
  • Drift Landing page
    Landing page //
    2023-10-23
  • ConnectWise Automate Landing page
    Landing page //
    2023-05-12

Drift

Website
drift.com
Pricing URL
Official Drift Pricing
Release Date
2015 January
Startup details
Country
United States
State
Massachusetts
City
Boston
Founder(s)
David Cancel
Employees
250 - 499
Edit details

ConnectWise Automate

Website
connectwise.com
Pricing URL
-
Release Date
-
Edit details

Drift features and specs

  • Real-time Customer Engagement
    Drift allows you to engage with website visitors in real-time through live chat, helping to convert leads faster and improving customer service.
  • AI-Powered Chatbots
    Drift provides AI-powered chatbots that can handle basic customer inquiries and route them to the appropriate representative, saving time and resources.
  • Advanced Analytics
    Drift offers comprehensive analytics tools to track chat performance, customer behavior, and conversion rates, which helps businesses make informed decisions.
  • Integration Capabilities
    Drift integrates well with popular CRM systems, marketing tools, and other third-party applications, enhancing overall workflow and data synchronization.
  • Customizable Chat Widgets
    Drift provides customizable chat widgets that can be tailored to match the branding and specific needs of your website, offering a cohesive user experience.

Possible disadvantages of Drift

  • Cost
    Drift can be relatively expensive compared to other live chat solutions, making it less accessible for small businesses or startups with limited budgets.
  • Complexity
    The platform has a steep learning curve, especially for those who are not tech-savvy, which can make the initial setup and usage challenging.
  • Limited Features in Free Plan
    The free version of Drift offers limited features, which may not meet the needs of businesses looking for more advanced functionalities.
  • Performance Issues
    Some users have reported occasional performance issues, such as lagging or downtime, which can disrupt customer engagement efforts.
  • Over-Reliance on Automation
    While AI-powered chatbots are a significant advantage, an over-reliance on them can sometimes lead to a lack of personal touch, potentially alienating customers.

ConnectWise Automate features and specs

  • Robust Automation
    ConnectWise Automate offers extensive automation capabilities, allowing IT teams to automate repetitive tasks and manage complex workflows efficiently.
  • Comprehensive Monitoring
    The platform provides advanced monitoring tools that help in identifying and resolving issues proactively, improving system reliability and performance.
  • Scalability
    ConnectWise Automate is highly scalable, making it suitable for businesses of all sizes, from small enterprises to large corporations.
  • Integrations
    It integrates seamlessly with other ConnectWise products and a wide range of third-party applications, offering a cohesive IT management experience.
  • Customizability
    The platform offers a high degree of customization, allowing IT teams to tailor the system to meet their specific needs and workflows.

Possible disadvantages of ConnectWise Automate

  • Complexity
    Due to its extensive feature set, ConnectWise Automate can have a steep learning curve, requiring significant time and effort to master.
  • Cost
    The platform can be expensive, particularly for smaller businesses or those with limited budgets, potentially making it a less viable option.
  • Performance Issues
    Some users have reported slow performance and occasional glitches, which can be frustrating when managing critical IT tasks.
  • Support
    While ConnectWise offers support, some users have found the quality and responsiveness of their support services to be lacking.
  • Initial Setup
    The initial setup and configuration process can be time-consuming and complex, requiring considerable technical expertise.

Drift videos

+ Add

Drift Review | Adam LZ's 240sx

More videos:

  • Review - THE BEST CAR I'VE EVER DRIFTED! 489Whp C6 Corvette Drift Review
  • Review - YouTubers Drift Crashes

ConnectWise Automate videos

+ Add

Webinar Recording: What's new in ConnectWise Automate 12

More videos:

  • Review - ConnectWise Automate: A really great product

Category Popularity

0-100% (relative to Drift and ConnectWise Automate)

Drift

ConnectWise Automate

Customer Support
100 100%
Customer Support
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
CRM
100 100%
CRM
0% 0
IT Management
0 0%
IT Management
100% 100

User comments

Share your experience with using Drift and ConnectWise Automate. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Drift and ConnectWise Automate

Drift Reviews

Top 14 AI Lead Generation Software & Tools: A Detailed Comparison
CIENCE offers a complete lead generation solution, combining human expertise with AI-driven tools like MemoryAI for multi-threaded outreach—something tools like Instantly.ai or Copilot.ai lack. Unlike Seamless.ai, which focuses on contact discovery, or Drift, limited to conversational AI, CIENCE covers the full process, from outreach to appointment setting.
Source: www.cience.com
10 best Manychat alternatives in 2024 (free & paid)
Drift is a platform for conversational marketing, sales, and service. You can use it to connect with your website visitors, answer their questions and get insight into their preferences, collaborate with teammates to sell faster, and more.
Source: chatfuel.com
12 Best Free Chrome Screen Recorder with audio 2022
Drift is also a noteworthy screen recorder for Google Chrome, with which you can easily record videos, screens, and GIFs. It also allows you to record voice and mouse movements from any window.
Source: www.geekersoft.com
The 36 Best Marketing Automation Tools to Use in 2020
Drift is a conversational marketing and sales platform that helps you connect with the leads that are ready to buy. Drift is the first company to leverage the power of live chat and automated chatbots for sales purposes. Since their launch in 2014, they’ve established themselves as the best customer messaging platform to help you book more sales meetings, shorten your sales...
Source: encharge.io

ConnectWise Automate Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ConnectWise Automate is a rich features platform and is available for small to medium-sized businesses. Most of the companies have not provided the prices for their RMM solution. However, it could be $700 and above for one-time fees. For the subscription-based model, it could be in the range of $50 to $200 per technician per month.
Source: www.softwaretestinghelp.com
12 Best RMM Software and Tools for 2021
ConnectWise Automate is a top RMM tool because it provides MSPs with a centralized console to manage their client’s entire IT asset inventory. Everything from autodiscovery to the patch management process is built to help the user monitor a remote network as easily as possible. That includes physical devices and virtual services.
Source: www.comparitech.com
8 Best RMM Software and Tools
ConnectWise develops IT management software tailored for Technology Solution Providers (TSP). Along with their strong product portfolio, they include ConnectWise Automate which is an RMM platform with a strong focus on automation. ConnectWise Automate RMM can proactively monitor and manage endpoints in large-scale networks. The software can auto-discover assets, schedule...
Source: www.pcwdld.com
Top IT Management Software 2021
As a large organization, you have a ton of devices on your network and need to be able to get to them all in case of an incident. Connectwise Automate offers quick access to all of the endpoints on your network, so you can resolve issues quickly and keep any downtime to a minimum. The system even automatically scans the network to detect all devices and make sure every entry...
Source: www.itbusinessedge.com
15 Best IT Monitoring Tools and Software
ConnectWise Automate (previously LabTech) is an RMM product that automates all stages of the monitoring process, from discovery to patching.
Source: blog.inedo.com

Social recommendations and mentions

Based on our record, Drift seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Drift mentions (1)

  • Why is google chrome bypassing my firewall?
    I have a ZYXEL C3000Z modem/router and setup the "Website Blocking" for drift.com. When I use IE, Edge, Firefox, all have page block site from the router which is what I want. Source: almost 4 years ago

ConnectWise Automate mentions (0)

We have not tracked any mentions of ConnectWise Automate yet. Tracking of ConnectWise Automate recommendations started around Mar 2021.

What are some alternatives?

When comparing Drift and ConnectWise Automate, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Microsoft Operations Management Suite - Microsoft Operations Management Suite enables user to gain visibility and control across the hybrid cloud with simplified operations management and security

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Loading...