Drift VS Gorgias

Drift

A messaging app that helps you grow your business.

Gorgias

Gorgias is a helpdesk built to provide great support at scale.

Landing page //
2023-10-23

Landing page //
2023-10-07

Drift

Website: drift.com
Pricing URL: Official Drift Pricing
Release Date: 2015 January
Startup details
Country: United States
State: Massachusetts
City: Boston
Founder(s): David Cancel
Employees: 250 - 499

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Gorgias

Website: gorgias.com
Pricing URL: Official Gorgias Pricing
Release Date: -

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Drift videos

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Drift Review | Adam LZ's 240sx

Gorgias videos

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GORGIAS SUPPORT & LIVE CHAT SHOPIFY APP - Honest Review by EcomExperts.io

Category Popularity

0-100% (relative to Drift and Gorgias)

Gorgias

Customer Support

74 74%

Customer Support

26% 26

CRM

100 100%

CRM

0% 0

Help Desk

52 52%

Help Desk

48% 48

Live Chat

82 82%

Live Chat

18% 18

User comments

Share your experience with using Drift and Gorgias. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Drift and Gorgias

Drift Reviews

10 best Manychat alternatives in 2024 (free & paid)

Drift is a platform for conversational marketing, sales, and service. You can use it to connect with your website visitors, answer their questions and get insight into their preferences, collaborate with teammates to sell faster, and more.

Source: chatfuel.com

12 Best Free Chrome Screen Recorder with audio 2022

Drift is also a noteworthy screen recorder for Google Chrome, with which you can easily record videos, screens, and GIFs. It also allows you to record voice and mouse movements from any window.

Source: www.geekersoft.com

The 36 Best Marketing Automation Tools to Use in 2020

Drift is a conversational marketing and sales platform that helps you connect with the leads that are ready to buy. Drift is the first company to leverage the power of live chat and automated chatbots for sales purposes. Since their launch in 2014, they’ve established themselves as the best customer messaging platform to help you book more sales meetings, shorten your sales...

Source: encharge.io

Gorgias Reviews

9 Best ManyChat Alternatives & Competitors in 2024

Some live chat and CRM companies focus on specific industries or offer tools that go beyond chat widgets and customer communication. Gorgias is one of the most focused and utility-rich options, although it’s a more expensive ManyChat alternative. You can also connect your Facebook Messenger to your Gorgias account and keep the customer conversations in one place.

Source: www.tidio.com

The 10 Best Tawk.to Alternatives and Competitors [2022]

Gorgias is a Shopify live chat and a CRM that features several different analytical and lead qualification features meant to bolster customer relations. In addition, these features increase bottom lines directly with sales-oriented reporting dashboards.

Source: www.tidio.com

11 Best Customer Service Software & Apps You Need in 2022

Gorgias has carved out a niche for itself as the customer service software for ecommerce. It can connect with major platforms Shopify, Magento, and BigCommerce. More than 8,000 direct-to-consumer brands use Gorgias, including Timbuk2, Steve Madden, and Marine Layer.

Source: krisp.ai

5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support

Gorgias also differs in its pricing. Rather than charging per agent per month, like other help desk apps, Gorgias just charges a flat rate for the month that starts from $60/month. This means you can have an unlimited amount of agents using the software, all for the same price. This either makes it more affordable or more expensive, depending on how many agents you were...

Source: www.ltvplus.com

Social recommendations and mentions

Based on our record, Gorgias should be more popular than Drift. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Drift mentions (1)

Why is google chrome bypassing my firewall?
I have a ZYXEL C3000Z modem/router and setup the "Website Blocking" for drift.com. When I use IE, Edge, Firefox, all have page block site from the router which is what I want. Source: almost 3 years ago

Gorgias mentions (2)

Getting Started with Shopify Webhooks
These are fired when a customer creates or updates an issue (complaint or comment) relating to the service they got from your store on Shopify. The two events under this category are disputes/create and disputes/update. One use case for these events is to create and update issues on an external issue tracker like Gorgias. Services like Gorgias have more customer support features built-in than what is available on... - Source: dev.to / over 2 years ago
Ask HN: Who is hiring? (July 2021)
Gorgias | Engineering | Full-time | Worldwide (offices in SF and Paris) | Remote friendly At Gorgias (https://gorgias.com) we build the e-commerce help desk that turns customer service into a profit center. - Source: Hacker News / almost 3 years ago

What are some alternatives?

When comparing Drift and Gorgias, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!