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Drift VS Panorama9

Compare Drift VS Panorama9 and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Drift logo Drift

A messaging app that helps you grow your business.

Panorama9 logo Panorama9

Monitoring and remote management of your entire IT environment from the cloud. Automated discovery, help desk integration, patch management, built-in remote control and more!
  • Drift Landing page
    Landing page //
    2023-10-23
  • Panorama9 Landing page
    Landing page //
    2023-07-15

Drift

Website
drift.com
Pricing URL
Official Drift Pricing
Release Date
2015 January
Startup details
Country
United States
State
Massachusetts
City
Boston
Founder(s)
David Cancel
Employees
250 - 499
Edit details

Panorama9

Website
panorama9.com
Pricing URL
Official Panorama9 Pricing
Release Date
-
Edit details

Drift features and specs

  • Real-time Customer Engagement
    Drift allows you to engage with website visitors in real-time through live chat, helping to convert leads faster and improving customer service.
  • AI-Powered Chatbots
    Drift provides AI-powered chatbots that can handle basic customer inquiries and route them to the appropriate representative, saving time and resources.
  • Advanced Analytics
    Drift offers comprehensive analytics tools to track chat performance, customer behavior, and conversion rates, which helps businesses make informed decisions.
  • Integration Capabilities
    Drift integrates well with popular CRM systems, marketing tools, and other third-party applications, enhancing overall workflow and data synchronization.
  • Customizable Chat Widgets
    Drift provides customizable chat widgets that can be tailored to match the branding and specific needs of your website, offering a cohesive user experience.

Possible disadvantages of Drift

  • Cost
    Drift can be relatively expensive compared to other live chat solutions, making it less accessible for small businesses or startups with limited budgets.
  • Complexity
    The platform has a steep learning curve, especially for those who are not tech-savvy, which can make the initial setup and usage challenging.
  • Limited Features in Free Plan
    The free version of Drift offers limited features, which may not meet the needs of businesses looking for more advanced functionalities.
  • Performance Issues
    Some users have reported occasional performance issues, such as lagging or downtime, which can disrupt customer engagement efforts.
  • Over-Reliance on Automation
    While AI-powered chatbots are a significant advantage, an over-reliance on them can sometimes lead to a lack of personal touch, potentially alienating customers.

Panorama9 features and specs

No features have been listed yet.

Analysis of Drift

Overall verdict

  • Drift is considered a good option for businesses looking to enhance their customer communication and streamline their sales processes through conversational marketing. Its robust features and user-friendly interface make it a worthwhile tool for many organizations.

Why this product is good

  • Drift is a well-regarded conversational marketing and sales platform that focuses on enhancing customer engagement, lead generation, and customer support. It is praised for its live chat features, AI-driven chatbots, and seamless integrations with other marketing and sales tools. These features can help businesses improve their customer interactions and increase conversion rates.

Recommended for

  • Businesses aiming to improve customer engagement and lead generation
  • Companies looking to integrate chatbots for customer support
  • Marketing and sales teams seeking to streamline communication processes
  • Organizations that value integration with existing CRM and marketing tools

Drift videos

+ Add

Drift Review | Adam LZ's 240sx

More videos:

  • Review - THE BEST CAR I'VE EVER DRIFTED! 489Whp C6 Corvette Drift Review
  • Review - YouTubers Drift Crashes

Panorama9 videos

+ Add

Getting started with Panorama9 for MSPs

More videos:

  • Review - Panorama9 Remote Control

Category Popularity

0-100% (relative to Drift and Panorama9)

Drift

Panorama9

Customer Support
100 100%
Customer Support
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
CRM
100 100%
CRM
0% 0
Remote Monitoring And Management
0 0%
Remote Monitoring And Management
100% 100

User comments

Share your experience with using Drift and Panorama9. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Drift and Panorama9

Drift Reviews

Top 14 AI Lead Generation Software & Tools: A Detailed Comparison
CIENCE offers a complete lead generation solution, combining human expertise with AI-driven tools like MemoryAI for multi-threaded outreach—something tools like Instantly.ai or Copilot.ai lack. Unlike Seamless.ai, which focuses on contact discovery, or Drift, limited to conversational AI, CIENCE covers the full process, from outreach to appointment setting.
Source: www.cience.com
10 best Manychat alternatives in 2024 (free & paid)
Drift is a platform for conversational marketing, sales, and service. You can use it to connect with your website visitors, answer their questions and get insight into their preferences, collaborate with teammates to sell faster, and more.
Source: chatfuel.com
12 Best Free Chrome Screen Recorder with audio 2022
Drift is also a noteworthy screen recorder for Google Chrome, with which you can easily record videos, screens, and GIFs. It also allows you to record voice and mouse movements from any window.
Source: www.geekersoft.com
The 36 Best Marketing Automation Tools to Use in 2020
Drift is a conversational marketing and sales platform that helps you connect with the leads that are ready to buy. Drift is the first company to leverage the power of live chat and automated chatbots for sales purposes. Since their launch in 2014, they’ve established themselves as the best customer messaging platform to help you book more sales meetings, shorten your sales...
Source: encharge.io

Panorama9 Reviews

We have no reviews of Panorama9 yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Panorama9 should be more popular than Drift. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Drift mentions (1)

  • Why is google chrome bypassing my firewall?
    I have a ZYXEL C3000Z modem/router and setup the "Website Blocking" for drift.com. When I use IE, Edge, Firefox, all have page block site from the router which is what I want. Source: almost 4 years ago

Panorama9 mentions (3)

  • Any RMM recommendations for consumer use?
    I recommend: p9 RMM - OR - O&O's syspectr - Both good enough and cheap & simple. Source: over 2 years ago
  • Need a cost effective RMM just for alerting and patch management for under 150 devices
    I used https://panorama9.com/ at a previous company and it covered our needs at a price point that was acceptable. Source: over 2 years ago
  • Tested RMM for Linux environment.
    Https://panorama9.com/ supports Linux. There were a few bugs when I tested it 3+ years ago but we patched the issues and it worked. Source: almost 3 years ago

What are some alternatives?

When comparing Drift and Panorama9, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ConnectWise Automate - Solve IT Problems with ConnectWise Automate, Remote Monitoring and Remote Management Software. Visit to boost the effectiveness of your IT teams.‎Try ConnectWise Automate .

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ManageEngine ServiceDesk Plus - Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

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