Dyte.io Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Dyte.io mentions (16)

• A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev

  Dyte - The most developer-friendly live video & audio SDK, featuring collaborative plugins to enhance productivity and engagement. The free tier includes monthly 10,000 minutes of live video/audio usage. - Source: dev.to / 5 months ago

• Building a Live Proctoring System to Detect Multiple Speakers

  In this tutorial, we’ll create a live proctoring system using Dyte APIs, enabling an admin to detect the presence of multiple speakers in a candidate’s background throughout the exam in real-time. ✨. - Source: dev.to / 6 months ago

• Twilio Video Going Down !!

  It was used to build video calling applications on the web without having to deal with the intricacies of webrtc and so forth. There is a really nice open source alternative, Jitsi and quite a few paid solutions like the Zoom SDK, Whereby, Dyte, etc. Source: 7 months ago

• Building an Async Survey Tool With Dyte and React

  Get better insights on leveraging Dyte's technology and discover how it can revolutionize your app's communication capabilities with its__ SDKs__. Head over to dyte.io to learn how to start quickly on your 10,000 free minutes, which renew every month. You can reach us at support@dyte.io or ask our developer community if you have any questions. - Source: dev.to / 9 months ago

• Add Transcription to Your Video Calls With AWS Transcribe

  If you haven't heard about Dyte yet, head over to dyte.io to learn how we are revolutionizing communication through our SDKs and libraries and how you can get started quickly on your 10,000 free minutes, which renew every month. If you have any questions, you can reach us at support@dyte.io or ask our developer community. - Source: dev.to / 9 months ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago