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Echurn VS HelpScout

Compare Echurn VS HelpScout and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
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  2. » Reviews
  3. » Alternatives

Echurn logo Echurn

Discover effective tool to reduce churn and boost customer retention. Actionable software to keep your customers satisfied and loyal to your SAAS

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Echurn
    Image date //
    2024-05-03

Echurn is your ultimate solution for reducing SaaS churn effortlessly. With Echurn, you can tackle the challenge of customer cancellations head-on by offering a seamless cancellation flow, gathering valuable feedback, and receiving AI-driven suggestions for improvement—all without any coding required. Say goodbye to lost revenue and hello to higher customer retention rates with Echurn. Choose Echurn today and revolutionize the way you handle churn in your SaaS business.

  • HelpScout Landing page
    Landing page //
    2023-07-14

Echurn

Website
echurn.com
Pricing URL
Official Echurn Pricing
$ Details
freemium $9.0 / Monthly
Platforms
Browser Web
Release Date
2024 May
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date
-
Edit details

Echurn features and specs

  • Cancellation flow: Easily guide customers through the process of canceling their subscription or service without any hassle.
  • Feeback: Gather valuable opinions and comments from customers about their experience with your service, helping you understand their needs and improve your offering.
  • AI suggestions: Receive intelligent recommendations and tips generated by artificial intelligence to optimize and enhance your service based on data analysis and patterns.

HelpScout features and specs

No features have been listed yet.

Category Popularity

0-100% (relative to Echurn and HelpScout)

Echurn

HelpScout

Customer Retention
100 100%
Customer Retention
0% 0
Customer Support
0 0%
Customer Support
100% 100
Churn Optimization
100 100%
Churn Optimization
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Echurn and HelpScout

Echurn Reviews

We have no reviews of Echurn yet.
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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Echurn mentions (0)

We have not tracked any mentions of Echurn yet. Tracking of Echurn recommendations started around May 2024.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Echurn and HelpScout, you can also consider the following products

Raaft - Reduce SaaS churn

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Churnfree - Churnfree allows you to create customizable cancellation flows to win back customers and increase their lifetime value for your business. Start your free trial now!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ChurnKey - The only platform that fixes every type of churn for you.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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