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Emby VS LiveAgent

Compare Emby VS LiveAgent and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Emby logo Emby

media server for personal streaming movies tv music photos in mobile app or browser for all devices android iOS windows phone appletv androidtv smarttv and dlna.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Emby Landing page
    Landing page //
    2021-09-22
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Emby features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Emby videos

+ Add

Emby Media Server Complete 2019 Setup!! Is this better than Plex?

More videos:

  • Review - Emby Media Server Overview
  • Review - Plex vs Emby Media Server | Which one is the best for 2020?

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Emby and LiveAgent)

Emby

LiveAgent

Video
100 100%
Video
0% 0
Customer Support
0 0%
Customer Support
100% 100
Media Player
100 100%
Media Player
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing Emby and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Emby and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Emby and LiveAgent

Emby Reviews

10 Best Kodi Alternatives You Should Use (2023)
Emby is another Kodi alternative that comes with parental control. If you are searching for a Kodi alternative for your children or younger ones, Emby is a good option. It also follows the server-client model as in Plex. With an elegant and easy interface, Emby a be a good choice.
Source: techdator.net
7 Best Home Media Server Software Choices (2022)
While this basic feature set may be enough for beginners, advanced users will certainly want to invest in Emby Premiere, which adds a laundry list of extra features. Emby Premier costs either $5 a month or $119 for a lifetime pass. The most important feature of Emby Premiere is the ability to remotely access your media library, and from a larger selection of devices as well....
Source: heavy.com
15 Best Plex Alternatives [2022] – FREE and BETTER Options
Emby competes with Plex but does not rival Plex in terms of popularity. Plex is definitely the chosen winner among end users above Emby or Jellyfin. While Emby does support plugins, it only supports the plugins provided by Emby developers. If you do not mind paying for premium service then Plex Pass offers more than Emby Premier does.
Source: www.smarthomebeginner.com
Top 10 Best Linux Media Server Software
You can get started for free, but to unlock all the features, including full support for Android, PS4, Xbox One, you need to purchase licenses for all your devices. There are also numerous functionalities like backup/restore and folder sync that you get with an Emby Premiere subscription.
Source: itsfoss.com
Top 10 Alternatives to Plex Media Server
Emby is a platform that takes the fuss out of organizing your media making you spend more time enjoying and less time struggling. Emby manages your media into rich elegant displays, by downloading metadata and artwork from reliable sources such as TheMovieDb.org, TheTvdb.com, and others. Emby automatically notifies you of server activity based on events and movements that...
Source: www.easefab.com

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Emby seems to be more popular. It has been mentiond 58 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Emby mentions (58)

  • Program for sorting DOWNLOADED movies/games?
    I used to use Plex until I found Emby. I find Emby easier to use and it does the same thing. Just putting this here as a fourth option for OP. :). Source: 7 months ago
  • Ask HN: What is your streaming setup like?
    I use https://emby.media along with private trackers and Usenet. - Source: Hacker News / 12 months ago
  • Just checking: Plex is still the best option right?
    You can find it here! I have both installed, but I generally keep EMBY turned off until I want to play around with it. You can have both running at once and both accessing the same folders. You can check it out for free. Source: 12 months ago
  • Yo Ho, Yo Ho, a pirates life for me!! Recent streaming services, prices and shows getting butchered, finally decided its time. Here's how a basic self-hosted 'Netflix' would look like. Fully automated once its setup. Using only a makeshift homelab server from second hand parts.
    Emby: Offers premium features with some behind a membership. Source: about 1 year ago
  • media server, bring old days and share with friends
    I went with Emby, personally. Plex, Jellyfin, etc are all good choices too! :). Source: about 1 year ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Emby and LiveAgent, you can also consider the following products

Kodi - Kodi is an award winning free and open source media player that got its start on the Xbox console.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Jellyfin - Jellyfin is a personal media server.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Stremio - Watch videos, movies, TV series and TV channels instantly.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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