Software Alternatives, Accelerators & Startups

Exceptionless VS Intercom

Compare Exceptionless VS Intercom and see what are their differences

Exceptionless logo Exceptionless

Don't let your users walk away in frustration.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Exceptionless Landing page
    Landing page //
    2022-11-01
  • Intercom Landing page
    Landing page //
    2023-07-05

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Exceptionless videos

Exceptionless JavaScript Client Demo - Track Errors in Minutes

More videos:

  • Review - Self Hosting Exceptionless
  • Review - Exceptionless Weekly Update - 4-10-17

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Exceptionless and Intercom)
Exception Monitoring
100 100%
0% 0
Customer Support
0 0%
100% 100
Error Tracking
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Exceptionless and Intercom

Exceptionless Reviews

We have no reviews of Exceptionless yet.
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Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

Based on our record, Intercom should be more popular than Exceptionless. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Exceptionless mentions (3)

  • How To Monitor Events in Your Svelte App
    With Svelte taking a different approach to JavaScript web frameworks, we should explore how (if at all) handling events and monitoring those events works in Svelte. Open-source ❤️ open-source, so we'll use the open-source event monitoring tool, Exceptionless alongside our Svelte app. - Source: dev.to / over 2 years ago
  • Free for dev - list of software (SaaS, PaaS, IaaS, etc.)
    Exceptionless — Real-time error, feature, log reporting and more. Free for 3k events per month/1 user. Open source and easy to self-host for unlimited use. - Source: dev.to / almost 3 years ago
  • How to Build a Custom Go Client For a REST API
    Exceptionless is powered by a REST API. When you interact with the dashboard UI, when you use the .NET client, and when you use the JavaScript client, you are interacting with the REST API. It is well-documented, and it can be used without any client libraries. This paradigm makes it simple for developers to create their own wrappers around the API. In fact, we recently started work on building an official Go... - Source: dev.to / over 3 years ago

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: over 2 years ago
View more

What are some alternatives?

When comparing Exceptionless and Intercom, you can also consider the following products

Sentry.io - From error tracking to performance monitoring, developers can see what actually matters, solve quicker, and learn continuously about their applications - from the frontend to the backend.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

RoRvsWild - All-in-one monitoring for Ruby on Rails applications. Track performances & errors for requests & background jobs.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

BugSnag - Not all bugs are worth fixing. Prioritize and fix software bugs that matter while improving software stability with every release.

Drift - A messaging app that helps you grow your business.