Software Alternatives, Accelerators & Startups

FeedBear VS osTicket

Compare FeedBear VS osTicket and see what are their differences

FeedBear logo FeedBear

The smartest way to manage feedback from your customers

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.
  • FeedBear Landing page
    Landing page //
    2023-09-28

FeedBear helps you make informed product decisions and keep users in the loop.

  • Feedback boards allow you to collect feedback from your customers in one, central place.
  • Roadmap fills up automatically as you make progress.
  • Changelog allows you to make bigger announcements in a beautiful way.

Check out our website to learn more.

  • osTicket Landing page
    Landing page //
    2023-04-21

FeedBear

$ Details
paid Free Trial $59.0 / Monthly (All-inclusive)
Platforms
Web
Release Date
2018 August
Startup details
Country
Slovakia
City
Bratislava
Employees
1 - 9

osTicket

Pricing URL
-
$ Details
Platforms
-
Release Date
-

FeedBear features and specs

  • Integrations: Intercom, Slack
  • Public roadmap: Show your progress
  • Feedback boards: Let your users post feedback & requests
  • Changelog: Announce important updates
  • Free Trial: 14-day free trial, no credit card required
  • Easy to Set-up and use: less than 5 min setup
  • Clean UI: Clean and Smooth UI, No technical jargon and just works

osTicket features and specs

No features have been listed yet.

FeedBear videos

No FeedBear videos yet. You could help us improve this page by suggesting one.

Add video

osTicket videos

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Category Popularity

0-100% (relative to FeedBear and osTicket)
Customer Feedback
100 100%
0% 0
Customer Support
0 0%
100% 100
User Feedback
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using FeedBear and osTicket. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare FeedBear and osTicket

FeedBear Reviews

We have no reviews of FeedBear yet.
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osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Social recommendations and mentions

Based on our record, osTicket seems to be more popular. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

FeedBear mentions (0)

We have not tracked any mentions of FeedBear yet. Tracking of FeedBear recommendations started around Mar 2021.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 10 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 12 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: about 1 year ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: about 1 year ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago
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What are some alternatives?

When comparing FeedBear and osTicket, you can also consider the following products

Canny - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Upvoty - User feedback in 1 simple overview 🔥

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Nolt - A fast & beautiful way to collect user feedback

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!