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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Flat Habits should be more popular than Freshdesk. It has been mentiond 40 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
- https://xenodium.com/an-ios-journaling-app-powered-by-org-plain-text - Lately, I'm having a go at building a privacy-focused plain-text-based iOS journaling app. I starte building it for someone important in my life but now using it myself. - https://flathabits.com - After reading Atomic Habits, I wanted a habit tracker but most had more friction than I wanted, required accounts, had distractions, lock-in etc.... - Source: Hacker News / 7 months ago
After reading "Atomic Habits", I tried a bunch of iOS habit trackers and none of them worked for me. They often wanted me to log in, had a social component, a game, analytics, or some form of lock-in. In the end, I built my own without any of this: https://flathabits.com. - Source: Hacker News / 12 months ago
- A ChatGPT shell that integrates well into my editor of choice https://xenodium.com/chatgpt-shell-available-on-melpa - A scriptable screenshot/video capture utility https://xenodium.com/recordscreenshot-windows-the-lazy-way - An iOS habit tracker that's neither cloud-based, nor needs an account, social, wants my attention, data, etc. https://flathabits.com - An iOS scratch pad that removes further friction than... - Source: Hacker News / about 1 year ago
Not quite. https://plainorg.com and https://flathabits.com both get daily downloads. Source: over 1 year ago
After reading Atomic Habits, I built my own tracker for iOS https://flathabits.com It’s straight to the point, skipping the nonsense. No accounts, login, social, analytics, lock-in, stealing your attention… Privacy-oriented and frictionless. Source: over 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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