Software Alternatives, Accelerators & Startups

Frame.io VS Malcolm App

Compare Frame.io VS Malcolm App and see what are their differences

Frame.io logo Frame.io

Video Post Production Collaboration Software

Malcolm App logo Malcolm App

Customer self-service made easy
  • Frame.io Landing page
    Landing page //
    2023-08-05
  • Malcolm App An example of a fully branded customer facing self-service portal
    An example of a fully branded customer facing self-service portal //
    2024-03-13
  • Malcolm App An example of a customer facing fully branded form (workflow)
    An example of a customer facing fully branded form (workflow) //
    2024-03-13
  • Malcolm App How you build a customer journey in MyMalcolm (our control panel)
    How you build a customer journey in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App How you create and manage content in MyMalcolm (our control panel)
    How you create and manage content in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see
    There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see //
    2024-03-13
  • Malcolm App Transform your customer servicing with Malcolm!
    Transform your customer servicing with Malcolm! //
    2024-03-13

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.

Malcolm App

$ Details
paid Free Trial $50.0 / Monthly (Micro)
Platforms
Web
Release Date
2020 March
Startup details
Country
United Kingdom
State
London
City
London
Founder(s)
Tom Jordan
Employees
10 - 19

Frame.io features and specs

No features have been listed yet.

Malcolm App features and specs

  • FAQs / Articles / Knowledgebase: Yes
  • Workflows (digital forms): Yes
  • Integrations & Webhooks: Yes
  • Hosted Hub (portal): Yes
  • Payments: Yes
  • Embeds, Widgets, Overlays & Plugins: Yes
  • Comprehensive Control Panel & Dashboard: Yes

Frame.io videos

Video Collaboration Tools: Frame.io Review!

More videos:

  • Tutorial - How to Use Frame.io - Video Review and Collaboration
  • Review - Collaboration made simple. Frame.IO is INCREDIBLE

Malcolm App videos

Introducing Malcolm!

Category Popularity

0-100% (relative to Frame.io and Malcolm App)
Project Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Video
100 100%
0% 0
Customer Service
0 0%
100% 100

Questions and Answers

As answered by people managing Frame.io and Malcolm App.

Why should a person choose your product over its competitors?

Malcolm App's answer:

The product is more powerful

What's the story behind your product?

Malcolm App's answer:

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Who are some of the biggest customers of your product?

Malcolm App's answer:

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

What makes your product unique?

Malcolm App's answer:

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

How would you describe your primary audience?

Malcolm App's answer:

Companies and/or organisations who have a high and growing level of customer service activity

Which are the primary technologies used for building your product?

Malcolm App's answer:

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

Share your experience with using Frame.io and Malcolm App. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Frame.io seems to be more popular. It has been mentiond 174 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Frame.io mentions (174)

  • Tools for edit/motion graphics notes?
    Do you use frame.io? You can mark up notes and revisions, and export those as an edl for Resolve and import as markers into Resolve. The use a tool like https://aescripts.com/review-importer/ to import the same comments from frame.io into after effects. Or just use the Frame.io plugin directly inside After Effects too. Source: 7 months ago
  • Is Frame.io playback glitching for anybody else?
    I never did. I've started sharing cuts with clients a different way and have had to apologize for the glitch. Just tried frame.io today and am still having playback issues. Really frustrating. Source: 7 months ago
  • taking a leap of faith , quitting my job and taking a chance.
    Easy communication using Trello and Frame.io. Source: 8 months ago
  • Mass Locate video clips?
    So I do remote editing for my brother's training business. We use frame.io and I always download the proxies (sometimes 80-90 clips) to a folder in my documents folder. Is there any way to make it so that all of the clips can get re-pointed to the new file location instead of doing them all manually?Example. Source: 8 months ago
  • Is this a fair rate for an editor
    Bonus) This probably doesn't affect you, but in the real world you also need to factor in the costs to do your service, not just your own time. So things like software licence costs, computer costs, review platform (like frame.io) costs, etc. ALL of those things add up to increase your edit rate as a freelancer. Source: 12 months ago
View more

Malcolm App mentions (0)

We have not tracked any mentions of Malcolm App yet. Tracking of Malcolm App recommendations started around Mar 2024.

What are some alternatives?

When comparing Frame.io and Malcolm App, you can also consider the following products

Vimeo - Vimeo is a social media app that lets you share and capture videos. You can watch new videos in a variety of different categories, and you can share your own content right from your device. Read more about Vimeo.

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

KROCK.IO - Collaborating on a project has never been easier. Run, control & manage every aspect through visual communication with your team and clients. Stay up-to-date with the daily tasks on Krock.io and have the best teamwork experience!

Zendesk Support - Social Customer Support and Help Desk and Ticketing