Software Alternatives, Accelerators & Startups

Freelancer.com VS Zoho Desk

Compare Freelancer.com VS Zoho Desk and see what are their differences

Freelancer.com logo Freelancer.com

Search for jobs related to Www freelancer com homepage or hire on the world's largest freelancing marketplace with 12m+ jobs. It's free to sign up and bid on jobs.

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website
  • Freelancer.com Landing page
    Landing page //
    2023-09-11
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

Freelancer.com features and specs

No features have been listed yet.

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Freelancer.com videos

Freelancer.com Review - How Much Can You Earn From This Site?

More videos:

  • Review - Freelancer.com | Negative Points

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Category Popularity

0-100% (relative to Freelancer.com and Zoho Desk)
Work Marketplace
100 100%
0% 0
Customer Support
0 0%
100% 100
Freelance Marketplace
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using Freelancer.com and Zoho Desk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freelancer.com and Zoho Desk

Freelancer.com Reviews

Upwork Competitors Breakdown: 14 Sites Like Upwork for Businesses & Freelancers
The doors of Freelancer.com are always open to everyone. There’s practically no impediment to putting your skills to use in any niche.
Source: everhour.com
The 10 Best Alternatives to Upwork
Freelancer can offer a more cost-effective option compared to Upwork, particularly for businesses looking to save on fees. The free job posting option attracts those seeking quality freelancing services without the hefty price tag. Plus, Freelancer’s secure payment system and escrow services offer added peace of mind for both freelancers and businesses.
Source: www.twine.net
UPWORK ALTERNATIVES: THE 10 BEST PLATFORMS FOR FINDING FREELANCERS
Freelancers can create profiles on Freelancermap, where they can showcase their skills, experience, and availability. Clients looking for freelancers can post project listings, describing the requirements and scope of the projects.
Source: medium.com
Best Freelancer.com Alternatives For Hiring Developers
Freelancer.com is one of the many online marketplaces available today where you can find the best developers for your project. However, it is not the best one as other viable options exist. In this article, you will know more about Freelancer.com and know why you should seek alternatives to it. You will also discover the other options you should consider and how they compare...
9 Best Upwork Alternatives
Runner-up, Best overall: Freelancer.com ⇣ has 30 million freelancers on their marketplace. I love its transparency as you receive free bids for your project and you only pay for the work when the gig is completed.

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Social recommendations and mentions

Based on our record, Freelancer.com seems to be a lot more popular than Zoho Desk. While we know about 259 links to Freelancer.com, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freelancer.com mentions (259)

  • 17 Ways To Make Money Online in Nepal in 2023
    Freelancing platforms like Upwork, Freelancer, and Fiverr provide a gateway to showcase your skills and connect with clients seeking various services. Whether you are a writer, designer, programmer, marketer, or translator, these platforms offer a vast array of opportunities to earn money online by working on projects that match your expertise. Source: 9 months ago
  • how to earn as a teenager in Lucknow?
    I earned at 16-18, learn a skill and become fairly good at it. And make an account on Fiverr. upwork. freelancer.com, etc. Design, code, or anything which can be offered digitally. If you get an order on any of them double down on it. Cold reach-out works, but you've to show something to them as a portfolio. Instagram is a good place, as I did. Source: 12 months ago
  • How does a very large youtube channel with many people working for it financially function?
    If my subscribers and views were multiplied by 100, it would have become a part-time job. I would be declaring income on my tax form, and keeping track of expenses. I might be considering hiring part-time editors on freelancer.com, but since they'd be independent contractors, they'd be just an expense to me. They'd be responsible for their own taxes. Source: 12 months ago
  • What are your problems in regard of freelancer.com?
    I worked on freelancer.com for 3 months doing mostly side gigs. WIth the payment, it wasn't much of an issue for me. The first payment indeed, it was more "special", as in, it took 2 months until I got the money in my account. But any other payment after that, were processed within days (at worst). I had some other issues (due to the country I'm working from), like my VISA card not being accepted so I had to do... Source: 12 months ago
  • What are your problems in regard of freelancer.com?
    I once posted on reddit my thoughts on freelancer.com and I assume, that it does not have a high reputation among other redditors. Someone who hired freelancers on that very site said, that clearing a payment is very difficult on that site, which I could understand. So do you have also faced other problems on that side? I am also waiting for payment since two weeks. Other than that, I think that the layout looks... Source: 12 months ago
View more

Zoho Desk mentions (1)

What are some alternatives?

When comparing Freelancer.com and Zoho Desk, you can also consider the following products

Upwork - Forget the old rules. You can have the best people. Right now. Right here.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Fiverr - One marketplace, millions of professional services.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Toptal - Hire the Top 3% of Freelance Talent®. Toptal is an exclusive network of the top freelance software developers, designers, finance experts, product managers, and project managers in the world.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!