Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freenet should be more popular than Freshdesk. It has been mentiond 33 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
You are linking "original Freenet" to a PDF on freenet.org instead of linking to freenetproject.org ? Source: about 1 year ago
It clashes with the Freenet project https://freenetproject.org/. Source: about 1 year ago
There's a few abstractions of the web you can use today. https://freenetproject.org/ https://geti2p.net/en/ https://www.gnunet.org/en/ https://www.ipfs.tech/. - Source: Hacker News / about 1 year ago
Instead of use of Blockchain you could also use Freenet . The only bad thing here data could be lost, but mostly only data is lost when not used. This could be used to auto purge forks that most people dislike. If for example some reason there are multiple alternatives how the story goes some of them will die after a while and removed from system. Source: over 1 year ago
An automatically space balancing solution would be Freenet. Given that it's content addressing, it's possible to push data into it and have it deduplicate automatically. Source: over 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
I2P - The I2P network provides strong privacy protections for communication over the Internet.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Tor Browser - Tor is free software for enabling anonymous communication.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Psiphon - Psiphon is circumvention software for Windows and Mobile platforms that provides uncensored access to Internet content. Read more about Psiphon.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!