Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | about 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

A-Ads Reviews

1. MitkoCvetanovsky

   | Marketing Manager at Sreda Obuchenia | 6 months ago

   We haven't been working with the company for very long, but we already love the service and our manager, Danil, who helps us with all our questions. The payouts aren't that big yet as we've just launched our website and our traffic is still small. However, we hope to increase it.

   👍 Pros:    Quick ad moderation|Excellent features|Fast support|24/7 support

   👎 Cons:    Payouts
2. AnnaMod

   | CMO at ITFB | 6 months ago

   I want to share my experience working with A-ADS. I appreciated the Spanish-speaking support in the team, which made the process of creating and setting up an advertising campaign easy and smooth. My team and I received the specific reports we needed, and I'm grateful for the efforts made especially for us. Additionally, it was convenient to work with the CPD model, which protected us from paying for inflated traffic from publishers.

   👍 Pros:    24/7 spanish speaking support|Quick ad moderation

   👎 Cons:    User friendly interface
3. Alex

   | CEO at RIG | 6 months ago
   Good exprience of small business

   I tried many other networks but found this one more effective in terms of customer support and convenience. They have been on the market way before other networks. The website is not always convenient for me, but the rest is fine, I can recommend them.

   🏁 Competitors: Coinzilla

   👍 Pros:    User friendly interface|Low price|Great customer support

   👎 Cons:    Limited features

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago

A-Ads mentions (0)