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Freshdesk VS Abhisi

Compare Freshdesk VS Abhisi and see what are their differences

Zoho Desk
Industry's first context-aware Helpdesk Software featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Abhisi logo Abhisi

Abhisi provides a helpdesk solution that seamlessly integrates with all communication channels used by the customers.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Abhisi Landing page
    Landing page //
    2021-10-08

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Abhisi features and specs

  • Unified Inbox
    Abhisi provides a unified inbox that consolidates messages from various sources such as email, social media, and chat platforms into one place, making it easier to manage customer communications.
  • Automated Workflows
    The platform offers automation features that streamline repetitive tasks like ticket assignment and response generation, increasing overall efficiency.
  • Collaborative Tools
    Abhisi supports team collaboration through features like internal notes, team chat, and ticket sharing, enhancing team productivity.
  • Reporting and Analytics
    The software includes comprehensive reporting and analytics tools that provide insights into customer interactions, helping businesses improve their service quality.
  • Customizable
    Abhisi offers various customization options, such as custom fields, tags, and user roles, allowing businesses to tailor the platform to their specific needs.
  • Integration Capabilities
    The platform can be integrated with various other tools and software, including CRM systems, e-commerce platforms, and social media networks, providing a seamless experience.

Possible disadvantages of Abhisi

  • Learning Curve
    New users may find it challenging to navigate the platform initially due to its wide range of features and customization options.
  • Price
    For small businesses or startups, the cost can be relatively high, especially if advanced features or higher-tier plans are required.
  • Customization Complexity
    While the platform is highly customizable, setting it up to meet specific needs can be complex and time-consuming.
  • Limited Offline Capabilities
    Abhisi mainly operates online, and there is limited functionality when it comes to offline usage, which can be a drawback for teams needing offline support.
  • Occasional Lag
    Some users have reported occasional lag or slow performance, especially when handling a high volume of tickets or during peak times.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Abhisi videos

+ Add

Abhisi Live demo All in one customer support Channel

More videos:

  • Review - Abhisi - Review| All-in-One Sales and Support Solution.
  • Review - Abhisi How-To on AppSumo

Category Popularity

0-100% (relative to Freshdesk and Abhisi)

Freshdesk

Abhisi

Customer Support
92 92%
Customer Support
8% 8
Help Desk
90 90%
Help Desk
10% 10
Help Desk And Ticketing
77 77%
Help Desk And Ticketing
23% 23
Customer Service
96 96%
Customer Service
4% 4

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Abhisi

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Abhisi Reviews

We have no reviews of Abhisi yet.
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Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

Abhisi mentions (0)

We have not tracked any mentions of Abhisi yet. Tracking of Abhisi recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshdesk and Abhisi, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Front - The platform for exceptional customer service at scale.

Zoho Desk - Industry's first context-aware Helpdesk Software

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