Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Freshdesk might be a bit more popular than Active Admin. We know about 12 links to it since March 2021 and only 11 links to Active Admin. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Rails is absolutely fantastic for projects below 10,000 lines with 1 or 2 contributors, especially if you want a classic forms-based UI. And you can get a huge amount done under those constraints in Rails. But as of couple of years ago, Rails came with a number of drawbacks: 1. There was no really viable system of static typing that a significant number of people were enthusiastic about. See... - Source: Hacker News / about 2 months ago
Can you clarify what's the "tremendous value" you're getting out of the Django admin? At Heii On-Call https://heiioncall.com/ we are using Active Admin https://activeadmin.info/ for Ruby on Rails, which seems quite similar to the Django admin. In my experience, it's mostly useful as a fairly basic read-only view of what's in the database. In Rails, it's so easy to whip together a custom view that we tend to do... - Source: Hacker News / 8 months ago
For those who know [https://activeadmin.info/](https://activeadmin.info/) it uses a file format [https://github.com/activeadmin/arbre](https://github.com/activeadmin/arbre). Source: almost 2 years ago
Very neat! My first thought was that this was a competitor to https://bullettrain.co/. Looking into it a bit more, it seems more aimed at building admin panels than whole apps. I guess it competes against tools like https://activeadmin.info/? - Source: Hacker News / about 2 years ago
We briefly considered migrating to a full-grown Rails admin interface, such as ActiveAdmin, RailsAdmin, Administrate or Avo. We especially liked Avo which is built on a very modern stack similar to ours (Tailwind + Hotwire + ViewComponents). In the end, we didn’t go this route as we found some of the options a bit too restrictive (even though Avo is very flexible) and we did not feel like trying to amend it to our... - Source: dev.to / about 2 years ago
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