Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Acuity Scheduling Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Acuity Scheduling mentions (6)

• Booking appointments online with payment processing

  I love (acuityscheduling.com). All the best to you. If you need a website please reach out. All the best to you!! (proquestdigital.com). Source: about 1 year ago

• Recommendations for online scheduling app for a one-man tutoring business

  Have you checked acuity? https://acuityscheduling.com seems to be very popular and simple to use. Source: over 2 years ago

• Need help finding a scheduling platform for my online kids classes business. what do you use?

  In my search, I stumbled upon https://acuityscheduling.com and it seems to check the boxes (wihtout havign actually tried their demo yet) but it is definitely more expensive than corsizio and I wonder if I need everything it can do. Do any of you have any experience with Acuity Scheduling? Would it be a good fit for my small business or is there something better? Source: over 2 years ago

• What do you use to help with interview booking availability?

  Acuity scheduling does what you're asking https://acuityscheduling.com. Source: over 2 years ago

• [question] is there an app for scheduling someone else?

  Acuity or Calendly would also let you do this. People normally use these sites to allow their clients to schedule meetings or classes, but you could certainly set up a calendar for your boss where you are the only "client" — you're the only person who schedules meetings. It's a bit more complicated than the Google Calendar option, but it might give you what you want. I'm a professional leadership and executive... Source: over 2 years ago