Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Affirm Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Affirm mentions (4)

• guys i cant tell if i've been scammed yet and have a lot of questions

  Well, I thought of that, too, but it was 100% through https://affirm.com as I can see the loan through the app and have viewed it through their website. I dont believe that brintoro couldve gotten my information as the loan is directly through their service, not brintoros. Itd be the same on any service like amazon, id imagine. Source: almost 2 years ago

• Help with installing labelimg using Terminal on MacOS 10.12

  Unfortunately, I can't help much because I keep all of my development devices updated to their latest version. If I were you, during/after all this, I'd hit up affirm.com, and buy myself a new MacBook. Or maybe ask your employer to upgrade for you because it's obviously important for development. Source: over 2 years ago

• Question on I bonds for emergency fund

  a bit off-topic: I'm using affirm.com as my HYSA 0.65% any downsides you guys know of vs. Ally? Source: almost 3 years ago

• Can I get a new phone thru mint

  I confirm sentiments below. Swappa or affirm.com you can buy a phone and make payments. In many cases they offer low or zero financing. Source: almost 3 years ago