Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Agenda Reviews

1. Venessa

   7 months ago
   Pretty but SO limited

   There's no Find and Replace option. Even Apple Notes can do this. It is hard to navigate. Maybe it is just good for people who are project managers, but I need to manage my whole life.

   🏁 Competitors: Apple Notes

   👍 Pros:    Responsive support team|Friendly and safe community

   👎 Cons:    Some missing features

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago

Agenda mentions (16)

• The case for an Agenda-Oriented UpNote: drawing inspiration from competitors

  While exploring similar apps in the market (I recently got an iPhone XS), I stumbled upon two competitors that caught my attention: Agenda (https://agenda.com/) and Noteplan (https://noteplan.co/). Both these apps offer some remarkable features that, if integrated into UpNote, could take it to the next level. Allow me to share my thoughts and ignite a productive discussion within our user community. Source: about 1 year ago

• Note Taking Solution for Information Overload!

  Specific solutions would vary based on what OS you use. If you use a Mac, I would strongly suggest looking at NotePlan. Agenda is a competitor and Mac only as well. Source: about 1 year ago

• Are subscriptions the doom of the tech sector?

  Subscriptions for simple usage only make sense for a true service with an ongoing cost to the provider; cloud storage, email, movie streaming, etc. A subscription for a general-purpose application is incongruous; you’re purchasing a finished product with no ongoing costs, like a pair of shoes or a book, and it should cost a one-off fee that reflects the cost that went into producing it. What subscriptions are... - Source: Hacker News / over 1 year ago

• Ivory (Mastodon client by Tweetbot devs) is out

  The best model I’ve found is the Cash Cow model, as explained by the folks behind the Agenda app. Source: over 1 year ago

• This is why I always come back to using Apple Notes over everything else.

  I also tried Agenda which looked like a great alternative to noteplan, but it didn’t really “click” for me. The app is really well made and polished, and the developer actively maintains it, but still the way it works doesn’t tick my boxes. Source: over 1 year ago