Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Angle 2 Mockups Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Angle 2 Mockups mentions (25)

• Designing for Code: Bridging the Gap Between Designers and Developers

  Design+Code by Dan Mall: https://designcode.io/. - Source: dev.to / 2 months ago

• Ask HN: Best UI design courses for hackers?

  In particular, the third edition focuses heavily on desktop while the fourth edition strays into mobile. Love em. That said, more practical and recent resources include https://www.interaction-design.org/master-classes and https://designcode.io/ for different topics. I’m sure there are others, but these are just off the top of my head. - Source: Hacker News / 7 months ago

• Where to Learn Javascript

  Design+Code - If you're a really visual learner and leans towards the design aspect of front-end development then this resource is probably the best for you. Their whole spiel is to help designers transition into the programming side of things. Source: about 1 year ago

• Where to find nice Flat components snippet : SwiftUI

  Here’s a great resource to learn how to create complex layouts on SwidtUI Https://designcode.io courses and a kavsoft on YouTube. Source: about 1 year ago

• Starter Templates

  I've googled, but didn't fine much. Also is there anything similar to Laracasts for React Native? I found https://designcode.io/ but their react native course seems pretty outdated. Source: over 1 year ago