Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Apache Cassandra Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Apache Cassandra mentions (42)

• Which Database is Perfect for You? A Comprehensive Guide to MySQL, PostgreSQL, NoSQL, and More

  Cassandra is a highly scalable, distributed NoSQL database designed to handle large amounts of data across many commodity servers without a single point of failure. - Source: dev.to / 8 days ago

• Consistent Hashing: An Overview and Implementation in Golang

  Distributed storage Distributed storage systems like Cassandra, DynamoDB, and Voldemort also use consistent hashing. In these systems, data is partitioned across many servers. Consistent hashing is used to map data to the servers that store the data. When new servers are added or removed, consistent hashing minimizes the amount of data that needs to be remapped to different servers. - Source: dev.to / about 2 months ago

• Understanding SQL vs. NoSQL Databases: A Beginner's Guide

  On the other hand, NoSQL databases are non-relational databases. They store data in flexible, JSON-like documents, key-value pairs, or wide-column stores. Examples include MongoDB, Couchbase, and Cassandra. - Source: dev.to / 3 months ago

• How to choose the right type of database

  HBase and Cassandra: Both cater to non-structured Big Data. Cassandra is geared towards scenarios requiring high availability with eventual consistency, while HBase offers strong consistency and is better suited for read-heavy applications where data consistency is paramount. - Source: dev.to / 4 months ago

• Asynchronous driver written in Rust for ScyllaDB, Cassandra and AWS Keyspaces.

  Dear r/python, we are happy to present you with our first open-source project. We have managed to implement a new driver for Python that works with Apache Cassandra, ScyllaDB and AWS Keyspaces. Source: 10 months ago