Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
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When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
In this project, I'm exploring the Medallion Architecture which is a data design pattern that organizes data into different layers based on structure and/or quality. I'm creating a fictional scenario where a large enterprise that has several branches across the country. Each branch receives purchase orders from an app and deliver the goods to their customers. The enterprise wants to identify the branch that... - Source: dev.to / 13 days ago
In contrast, Databricks maintains internal forks of Spark, Delta Lake, and Unity Catalog, using the same names for both the open-source versions and the features specific to the Databricks platform. While they do provide separate documentation, online discussions often reflect confusion about how to use features in the open-source versions that only exist on the Databricks platform. This creates a "muddying of the... - Source: dev.to / 15 days ago
Recently I had to revisit the "JVM languages universe" again. Yes, language(s), plural! Java isn't the only language that uses the JVM. I previously used Scala, which is a JVM language, to use Apache Spark for Data Engineering workloads, but this is for another post 😉. - Source: dev.to / 4 months ago
Consume data into third party software (then let Open Search or Apache Spark or Apache Pinot) for analysis/datascience, GIS systems (so you can put reports on a map) or any ticket management system. - Source: dev.to / 5 months ago
Also, this knowledge applies to learning more about data engineering, as this field of software engineering relies heavily on the event-driven approach via tools like Spark, Flink, Kafka, etc. - Source: dev.to / 6 months ago
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