Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Astronomer Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Astronomer mentions (4)

• I’ve just got a data engineering from BI developer role by transferring internally and I’m struggling

  A quick tip for airflow if you don't have a local install (and I heartily recommend a local install - astronomer.io has an easy to set up container). Source: over 1 year ago

• Farnance: How Julian built a SaaS for farmers with Wasp and won a hackathon!

  Julian LaNeve is an engineer and data scientist who currently works at Astronomer.io as a Product Manager. In his free time, he enjoys playing poker, chess and winning data science competitions. - Source: dev.to / over 1 year ago

• I am looking for a roadmap on getting into Data Engineering. I can't hope to follow the popular roadmap shared on this sub.

  Then load up docker, don't need to be a docker expert, just install docker desktop on windows or use linux. Go to astronomer.io and look at how to run airflow (cron++) in docker. Get that working. If you don't know python but do program in some language, you should be able to get up to speed on the basics pretty quickly. If you know python, it will be a breeze. Source: over 2 years ago

• Finding the right workflow orchestration tool

  Hello guys, I am currently looking for the right orchestration to build a data pipeline composed of long running tasks (python scripts) among which some run in parallel. Although I was firstly hesitating between Apache Airflow and AWS Step functions, it appeared setting Airflow for production might be too complicated without using a way too expensive service meant for that intent( aws managed worflows or... Source: about 3 years ago