Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | about 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

AWS Database Migration Service Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago

AWS Database Migration Service mentions (30)

• 3 Proven Patterns for Reporting with Serverless

  The second big drawback is speed. There will be more latency in this scenario. How much latency depends upon the environment. If there is RDBMS in the source, AWS Data Migration Service will at worst take around 60 seconds to replicate. That cost needs to be accounted for. Secondarily, many triggering events are leveraged which happen fairly quickly but they do add up. - Source: dev.to / 3 months ago

• RDS Database Migration Series - A horror story of using AWS DMS with a happy ending

  Amazon Database Migration Service might initially seem like a perfect tool for a smooth and straightforward migration to RDS. However, our overall experience using it turned out to be closer to an open beta product rather than a production-ready tool for dealing with a critical asset of any company, which is its data. Nevertheless, with the extra adjustments, we made it work for almost all our needs. - Source: dev.to / 4 months ago

• Aurora serverless v1 to v2 upgrade pointers?

  Does AWS DMS make sense here? Doesn't the aforementioned "snapshot+restore to provisioned and upgrade" method suffice? I wanted to get some opinions before deep diving into the docs for yet another AWS service. Source: 11 months ago

• Using Amazon RDS Postgres as a read replica from an external Database

  One easy solution is AWS DMS. I use it for on-going CDC replication with custom transforms, but you can use it for simple replication too. Source: about 1 year ago

• Ask HN: How do you do slow migration with zero downtime?

  Https://aws.amazon.com/dms/ Azure Database Migration Service. - Source: Hacker News / over 1 year ago