Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Biteable Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago

Biteable mentions (8)

• 15 Helpful Services For Working From Home

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• Clay Kids The Movie (Out Now)

  Thank you to Biteable where this movie was animated and created. Credit to them.Made with https://biteable.com. Thank you and credit to https://www.fotor.com/. Where the movie cover was created. Source: over 2 years ago

• App for creating a compilation of short video clips I've saved over the years that can be easily updated whenever I want?

  Maybe try InShot or Clipify? These are pretty usual video editors but the usage is simple and adding a new video to the compilation won't take a long time. Also there are online video makers like https://biteable.com/ that allow you to create an account so you can give your friend a login info so that they'd have an access, too. Source: over 2 years ago

• How to Create a Video Presentation

  Biteable allows you to make professional-quality video presentations online in minutes. It sacrifices the ability to capture video and record voice overs for fully animated video. The ingredients are your own photos, texts, pre-made templates, and stock video footage. The styles of videos produced vary from animated graphics to live action. The really cool thing about this tool is the ability to make video... - Source: dev.to / almost 3 years ago

• Ask HN: Who is hiring? (August 2021)

  Biteable | Remote, WFH, US, North America, and Australia | Full Time | Full Stack Developers and Engineering Manager | https://biteable.com Biteable is an online video tool that puts the power of making a video in your hands. We enable you to create a video from scratch using our broad library of animations and footage. We stand apart in our market thanks to our dedication to studio-quality content and our passion... - Source: Hacker News / almost 3 years ago