Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Budibase Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Budibase mentions (59)

• Ask HN: What is the easiest way to create a CRUD web app in 2024?

  Budibase is great at generating CRUD apps based on a model. https://budibase.com/. - Source: Hacker News / 5 months ago

• Why I'm skeptical of low-code

  I keep a list of them, I think I originally got most of these from https://news.ycombinator.com/item?id=33592990 (not OSS) * OpenBlocks - https://github.com/openblocks-dev/openblocks * Interval - https://interval.com/ * Bracket - https://www.usebracket.com/ * Budibase - https://budibase.com/ * AppSmith - https://www.appsmith.com/ * ToolJet - https://www.tooljet.com/ I only have direct experience with AppSmith. - Source: Hacker News / 6 months ago

• Pipe Dreams: The life and times of Yahoo Pipes

  I skipped to chapter 9 in the article ("Clogged"), and it looked like Pipes failed because it didn't have a large enough team or a well-defined mission. As a result they couldn't offer a super robust product that would lure in enterprise users. "You could not purchase some number of guaranteed-to-work Pipes calls per month" is the quote from the article. The reason I think that interesting is because that's the... - Source: Hacker News / 7 months ago

• Ask HN: Why did Visual Basic die?

  I'm the co-founder of Budibase and we've spent the last 5 years building what we believe is a better, faster, open source replacement for VB. Check it out: [1] https://budibase.com. - Source: Hacker News / 10 months ago

• Ask HN: Why did Visual Basic die?

  Budibase looks really impressive, basically a GUI frontend builder for postgres and its open source. Haven't actually deployed it, but played with the GUI builder and its nice. There's a few other similar ones out there too like Baserow [2], Appsmith [3] and nocodb [4]. Finally, if you wanted a step up, then I guess supabase [5] would be the next one up but its more like "I just want to write front end and have... - Source: Hacker News / 10 months ago