Freshdesk VS BugBug.io
Compare Freshdesk VS BugBug.io and see what are their differences
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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Freshdesk
Zendesk
Intercom
LiveAgent
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
BugBug.io
Selenium
Testsigma
SprintsQ
DogQ.io
PreFlight
Endtest
Testim
BugBug is one of the most user-friendly software testing tools. It allows you to quickly create stable e2e tests of web applications without the need for programming. Record tests as you use the application and then run in your web browser or in the cloud. BugBug saves time and reduces the cost of creating and maintaining end-to-end tests up to 70%.
With BugBug you can easily:
• Record reliable end-to-end tests in just a few minutes • Run tests in your browser or in the cloud • Edit existing tests manually or by re-recording new steps • Schedule tests when you need • Integrate your test suites with any CI/CD pipeline • Integrate with Slack (more native integrations on the way)
TOP PROS:
• Great UI & UX We care about efficiency. That's why we've put a lot of effort into our UI & UX. Work with pleasure!
• Debuggability Stop guessing why your tests are failing. Run tests and debug directly in BugBug.
• Smart locators When recording tests, the BugBug generates the best possible path for the interacted item. No more manual XPath creation!
• Automatic waiting Create tests that behave like a human. Forget about adding sleep between steps while waiting for the element.
• Reusable components Group the steps in your tests into reusable components to manage and repair them easier. As a bonus, you can see all test flows on a single project graph.
• Multiple tab and iframe support Create complex test scenarios between many different browser tabs.
Freshdesk BugBug.ioFreshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than BugBug.io. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
BugBug - Lightweight test automation tool for web applications. Easy to learn and doesn't require coding. You can run unlimited tests on your own computer for free. For an additional monthly fee, you also get cloud monitoring and CI/CD integration. - Source: dev.to / over 1 year ago
It's obviously an advertisement post, but you forgot to mention https://bugbug.io tool, which is a part of a new wave of test automation tools. Way better experience than ghostinspector. Source: almost 2 years ago
Puppeteer and Playwright did a lot for the industry, but we feel the times have changed. We develop software very quickly, and it's changing a lot, which means we need a tool that can handle the changing era. In DevOps, QA should be able to develop and maintain end-to-end tests quickly. Shift left testing is all about that. Programming tests are very costly, time-consuming, and exhausting. There is a reason why... - Source: Hacker News / over 2 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Selenium - Selenium automates browsers. That's it! What you do with that power is entirely up to you. Primarily, it is for automating web applications for testing purposes, but is certainly not limited to just that.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Testsigma - Complete AI-driven Test Automation platform for Web apps, Mobile apps and APIs. Simple English commands to automate complex tests easily and effectively with all the flexibility that enterprise teams need!
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
SprintsQ - Automate repetitive manual tests and save 10X your time.