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Freshdesk VS Camtasia

Compare Freshdesk VS Camtasia and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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Camtasia logo Camtasia

Camtasia 2018 makes it easy to record your screen and create polished, professional-looking videos.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Camtasia Landing page
    Landing page //
    2022-09-19

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Camtasia videos

+ Add

Is Camtasia Worth It To Buy? Honest Review from Someone Who Edits Videos Daily 🎬

More videos:

  • Tutorial - Camtasia Review and Tutorial {BEST SCREEN RECORDER?}
  • Demo - What’s NEW in Camtasia 2019: Review and Feature Demos

Category Popularity

0-100% (relative to Freshdesk and Camtasia)

Freshdesk

Camtasia

Customer Support
100 100%
Customer Support
0% 0
Screen Recording
0 0%
Screen Recording
100% 100
Help Desk
100 100%
Help Desk
0% 0
Screenshot Annotation
0 0%
Screenshot Annotation
100% 100

User comments

Share your experience with using Freshdesk and Camtasia. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Camtasia

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Camtasia Reviews

13 Best Green Screen Software For Windows (2024)
Camtasia is a robust software that makes green screen video editing an easy process, even for beginners. Famed for its intuitive interface, this software lets you create stunning video content with many features. It stands out with its interactive features like annotations and transitions and its ability to record screen activity, making it a go-to tool for educators and...
Source: mixilab.com
11 Best Screen Recorders for Mac in 2023
Camtasia stands out from other screen recording tools because it has a robust built-in video editor with advanced functionalities you can leverage to take your recorded videos to another level.
Source: mixilab.com
The Most Recommended 11 Screen Recorders for Windows 10/11 in 2023 [HOT]
Among many top screen recording softwares for Windows 10/11, Camtasia is a paid App that has to be mentioned. With Camtasia, you can record any content on the screen, such as online lectures, presentations, video calls, online courses, websites, applications, games. Camtasia supports recording webcams, microphones, and other sound devices. You can add text, music and other...
Source: www.geekersoft.com
10 Best Video Editing Software for Beginners
Camtasia Studio by TechSmith offers a comprehensive suite to record and edit video in one go. By design, users can capture the screen or the webcam, and directly import the high-quality recording into the editing project. This kind of workflow makes Camtasia a beginner-friendly editor to create video tutorials and demonstrations.
Source: www.videoproc.com
Best Screen Recorder For PC In 2022
Camtasia shines with its built-in video editing tool. In the tool’s sidebar, you’ll find a large selection of stock images as well as click-and-drag effects. Users can quickly create outro and intro segments by dragging and dropping them into their recordings.
Source: videomakerlab.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

Camtasia mentions (0)

We have not tracked any mentions of Camtasia yet. Tracking of Camtasia recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshdesk and Camtasia, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

OBS Studio - Free and open source software for video recording and live streaming for Mac, Windows and Linux.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Snagit - Screen Capture Software for Windows and Mac

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ShareX - ShareX is a free and open source program that lets you capture or record any area of your screen...

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