Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Cryptee Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Cryptee mentions (79)

• Svelte Native: The Svelte Mobile Development Experience

  > The only major hurdle to this is Apple continuing to treat web apps as second class citizens on iOS If you add a site to iOS' homescreen it automatically becomes a PWA. The best example I found of a site fully leveraging this feature is Cryptee[0]. They talk about the PWA thing here: https://crypt.ee/download [0] https://crypt.ee/. - Source: Hacker News / 5 months ago

• Hard for me to trust UpNote

  Well, then - if self hosting is not your thing - something like crypt.ee might be your thing? Clearly a different pricing model, data is fully encrypted, open source, across platforms. Source: 7 months ago

• Where do you write? Why?

  Https://crypt.ee now. I used to mostly use local markdown editors like Ulysses and Zettlr. Source: 12 months ago

• Need suggestions for Free, Open-source, privacy focused diary/Journaling app?

  Crypt.ee Ticks 1/2/3/5 of your requirements However free tier only has 100MB storage which might be enough for a journal, it also has the best rich text editor of them all, would highly recommend. Source: about 1 year ago

• Google Drive alternative for editing files on all devices

  I've only used it for editing docs but have found crypt.ee very easy to use. Source: about 1 year ago