Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Deckboard Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Deckboard mentions (7)

• Use Surface Pro 4 as Input Switcher

  I've looked at OBS Remote and macrodeck.org, deckboard.app, but these are all for changing scenes on the same device. I'd like something similar to a Crestron switch panel, but on my Surface Pro 4 instead. Source: about 1 year ago

• Is making the switch from SLOBS to OBS a good idea?

  Also, if you do not have an Elgato Stream Deck, it has way more compatibility with Deckboard and MacroDeck (apps that let you use your phone as a Stream Deck). Source: about 1 year ago

• Does anyone know of a macro Pad that works with concepts on android?

  Https://deckboard.app/ I've been meaning to try this software. It turns your phone into a macro board. But you have to install client software to get it to run. I'm wondering if the Linux version of the client would work on a Samsung tablet. Source: over 1 year ago

• Use an old tablet to make a custom UI peripheral for DU, https://deckboard.app/

  Hey Novean! enjoy! I use on a old tablet with this app and on my PC the receiver side, https://deckboard.app/. Great fun, makes the game more immersive...I have mine with lots of the ArchHud's functions and makes the game flow so much easier. Source: over 1 year ago

• Game Audio Stops Capturing while Alt-Tabbed

  Phone or tablet would be best bet for chat and controlling OBS. Check out Deckboard for a free application similar to Streamdeck to control OBS and your computer in general. https://deckboard.app/. Source: about 3 years ago