Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

DecodeChess Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

DecodeChess mentions (13)

• What could I contribute to chess as a developer?

  Edit - I'll add a very complex idea: an AI-powered tool that analyzes a position as a person would, using natural language to explain positional and long-term ideas, not pointing out simple tactics. decodechess.com has tried this but it's not there yet. Source: 7 months ago

• Computer Learning Options

  It's not a free app, but they provide a demo that shows the main features: https://decodechess.com/. Source: about 1 year ago

• Why is this checkmate? Couldn’t the black Queen have blocked the check by moving to d7 (and THEN white could have taken the Queen and it would have been checkmate on the next move)?

  Instead I'd play real people and use something like decodechess.com or just the analysis board. Source: over 1 year ago

• chess analysis app?

  You could try Decode Chess, that will analyse one game per day for free, and explains the effects of each move in a lot more detail than the chess.com game review. Source: over 1 year ago

• How to get better?

  A couple of sources I've found that is helpful are Learning Chess and Decode Chess, because they offer solid analysis and evaluations telling you why one move is better than the other, helping you understand the reason behind the moves. Source: over 1 year ago