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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Dependabot might be a bit more popular than Freshdesk. We know about 13 links to it since March 2021 and only 12 links to Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago
GitHub integrated security scanning for vulnerabilities in their repositories. When they find a vulnerability that is solved in a newer version, they file a Pull Request with the suggested fix. This is done by a tool called Dependabot. - Source: dev.to / about 2 years ago
Dependabot provides a way to keep your dependencies up to date. Depending on the configuration, it checks your dependency files for outdated dependencies and opens PRs individually. Then based on requirement PRs can be reviewed and merged. - Source: dev.to / over 2 years ago
The first approach we looked at was Dependabot - a well-known tool for bumping dependencies. It checks for possible updates, opens Pull Requests with them, and allow users to review and merge (if you're confident enough with your test suite you can even set auto-merge). - Source: dev.to / almost 3 years ago
Dependabot is dead simple and their punchline clearly states what it does. We started using it a couple of years back, a bit before Github acquired it. - Source: dev.to / about 3 years ago
The most known tool for this is Dependabot. Dependabot integrates seemlessly into Github and is able to create pull requests for outdated dependencies. If you have set up automated tests on your codebase all you have to do is merge the pull request created by Dependabot. It does not get any easier. - Source: dev.to / almost 3 years ago
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