Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Detectify. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Detectify once made an offer of making free scans which I took them up on. There are plenty of free Content Security Policy (CSP) and other vulnerability checkers around such as Observatory or Pentest. Shields UP!! Will identify which ports you have open. Source: 8 months ago
Detectify | Community Manager, Crowdsource | REMOTE (Offices in Boston, US & Stockholm, Sweden. We help with relocation if wanted) https://detectify.com/ We are a cyber security company in the industry, and more specifically the EASM (External Attack Surface Monitoring) space by automating and scaling the knowledge of hundreds of ethical hackers through our SaaS platform. Currently through our unique to Detectify... - Source: Hacker News / over 2 years ago
A concept-level idea would be this: 1) For your staging/UAT environment pipeline stages, add a "DAST scan" step, eg. With Detectify (which also has an API accommodating this need) 2) I'd assume, independently from the DAST scan, you ran some tests on UAT. Allow the scan to complete during the time it takes to run your UAT tests. After that, you'll get a report (automated or not) from your scanner. 3) When... Source: about 3 years ago
Subdomain takeover was pioneered by ethical hacker Frans Rosén and popularized by Detectify in a seminal blogpost as early as 2014. However, it remains an underestimated (or outright overlooked) and widespread vulnerability. The rise of cloud solutions certainly hasn't helped curb the spread. - Source: dev.to / over 3 years ago
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