Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

DNS leak test Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

DNS leak test mentions (222)

• Fingerprinting and DNS leaks

  If you only want to check for DNS leak, you can use this page: Https://dnsleaktest.com/. Source: 7 months ago

• Will DNS server's geolocation = my geolocation on any services?

  So...I registered an account on a website that is only available in certain countries using VPN. And I checked both https://ipleak.net and https://dnsleaktest.com , both websites said I'm connecting from the country I select to. Source: 8 months ago

• Odd DNS behavior

  This seems to work, except when it doesn't. If I run an extended test at dnsleaktest.com from my laptop, it shows I'm only using NextDNS. But if I run it from my iPad I get a bunch of IPv4 AT&T DNS servers returned. I have verified that my iPad is configured to only use the RB5009 as its DNS server. Can anyone tell me why or how it might be picking up all these other DNS servers? Source: 9 months ago

• Xiaomi phones wifi connected but no internet, but other devices have internet (thru wireguard gateway). Why?

  On my Windows PC and my ios devices, if I connect them to the separate wifi, they have internet access through such gateway (checking it with dnsleak.com and dnsleaktest.com ); but my two Android phones (Xiaomi Poco F1 and Mi10T pro), on the same wifi connection have no internet access. Strange. I did check their ip address, dns address, they all use the same subnet and same dns address as on my Windows and iOS... Source: 9 months ago

• OpenVPN for routing only specific streaming app Android TV

  Route dnsleaktest.com 255.255.255.255 I suspect that there is some DNS leakage which is giving my location away to the streaming service. Is there some way to stop the leakage but still have specific URLs that should only use vpn? Source: 10 months ago