Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | about 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

DNSCrypt Protocol Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago

DNSCrypt Protocol mentions (12)

• Use Portmaster with DNSCrypt

  Up until recently, I've used it with quad9 DNS, which is fine, but as people found out, we can make it work with dnscrypt-proxy, which allows us to use DNSCrypt, which basically is a protocol that encrypts, authenticates and optionally anonymizes communications between a DNS client and a DNS resolver. It prevents DNS spoofing. It uses cryptographic signatures to verify that responses originate from the chosen DNS... Source: over 1 year ago

• Dns filter on windows

  DNSCrypt (open source) can use a blacklist https://dnscrypt.info/. Source: over 1 year ago

• DNS privacy is a bit complicated... but here's what I did

  If I wasn't doing all that, I would probably just stick with something like DNScrypt. Source: over 1 year ago

• What is DNS?

  Https://dnscrypt.info/ - Totally free and fun but intense bunch of programs. If you are willing to learn, its ready and waiting, unrestricted and free. The guides are easy and after a good sitting you will have the confidence needed to surf. - Source: dev.to / over 1 year ago

• Is there a perfect DNS solution?

  Running your own local recursive caching DNS resolver is always good. Something like a Pihole for home networks works well. You can also host your own DNS resolver on a VPS, and then connect to it using DNSCrypt. Source: almost 2 years ago