Software Alternatives, Accelerators & Startups

Freshdesk VS Feedvisor

Compare Freshdesk VS Feedvisor and see what are their differences

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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Feedvisor logo Feedvisor

Feedvisor is an AI-driven algorithmic repricing and revenue intelligence solution powering millions of pricing decisions daily, and in real-time.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Feedvisor Landing page
    Landing page //
    2023-06-02

Feedvisor is the “AI-first” optimization and intelligence platform for large sellers and brands on Amazon. Feedvisor’s platform and team of experts offer best-in-class, patented pricing technology, strategic advertising campaign optimization, brand and content management, and intelligence. Together, these features drive demand, profit, and revenue growth on the Amazon marketplace.

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Feedvisor videos

Feedvisor: The Data-Driven Amazon Optimization Platform

Category Popularity

0-100% (relative to Freshdesk and Feedvisor)
Customer Support
100 100%
0% 0
eCommerce Tools
0 0%
100% 100
Help Desk
100 100%
0% 0
eCommerce
0 0%
100% 100

Questions and Answers

As answered by people managing Freshdesk and Feedvisor.

What makes your product unique?

Feedvisor's answer:

Feedvisor is an AI-driven optimization and intelligence platform designed specifically for e-commerce businesses looking to scale their marketplace performance. Here are some key aspects that make Feedvisor unique:

  • AI-Powered Algorithm: Feedvisor utilizes the most advanced and powerful machine learning and artificial intelligence algorithms to analyze vast amounts of data and provide real-time insights for e-commerce sellers. The platform leverages this technology to automate and optimize various aspects of online selling, such as repricing, inventory management, and advertising.

  • Intelligent Repricing: One of Feedvisor's notable features is its AI-powered repricing capability. It continuously monitors the competitive landscape, analyzes market conditions, and adjusts prices dynamically to help sellers maximize their profits while remaining competitive. The algorithm takes into account factors like competitor pricing, sales velocity, stock levels, and seller-specific goals.

  • Predictive Analytics: Feedvisor employs predictive analytics to forecast future market trends, demand patterns, and consumer behavior. By analyzing historical data and market dynamics, the platform can provide actionable insights and recommendations to sellers, enabling them to make informed decisions regarding inventory planning, product launches, and marketing strategies.

  • Algorithmic Advertising Optimization: The platform offers advanced advertising optimization tools that utilize machine learning algorithms to automate and optimize advertising campaigns on Amazon. Feedvisor's advertising solution helps sellers maximize their return on ad spend (ROAS) by intelligently allocating budgets, optimizing keyword bids, and targeting the most relevant audience.

  • Data-Driven Insights: Feedvisor gathers and analyzes extensive data from multiple sources, including marketplace data, customer behavior data, and industry trends. By aggregating and interpreting this data, the platform generates valuable insights and reports, allowing sellers to gain a deeper understanding of their business performance, identify growth opportunities, and make data-driven decisions.

  • Multichannel Support: In addition to its focus on Amazon, Feedvisor supports multiple e-commerce marketplaces, such as Walmart, eBay, and more. This enables sellers to manage and optimize their operations across different channels from a centralized platform, streamlining their workflow and enhancing their overall efficiency.

  • Customer Success: Feedvisor emphasizes customer success and provides personalized support and guidance to its users. We offer account management, training sessions, and strategic consulting to help sellers maximize the platform's potential and achieve their business objectives.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Feedvisor

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Feedvisor Reviews

18 Free and Paid Helium 10 Alternatives for 2022
Feedvisor provides Amazon optimization for advertising, pricing, inventory, and intelligence. They do this through their platform, Feedvisor360.

Social recommendations and mentions

Based on our record, Freshdesk seems to be a lot more popular than Feedvisor. While we know about 12 links to Freshdesk, we've tracked only 1 mention of Feedvisor. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

Feedvisor mentions (1)

  • Amazon's Gold Rush: Million-Dollar Success
    Two years back, a study was done by FeedVisor in which they discovered that 1 in 5 “professional” Amazon sellers sold over $1 million dollars a year. But what does that mean exactly? First, people get thrown off by the word “professional”. That implies knowledge, money, experience or whatnot. The reality is that anyone can sell on Amazon. Regardless of where they’re from or how much money they have or how... Source: 9 months ago

What are some alternatives?

When comparing Freshdesk and Feedvisor, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Reviewbox - E-commerce data tool to monitor customer reviews, track online pricing, optimize AMS tools, and more from Amazon, Walmart, and other major online retailers.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

A2X - A2X automates ecommerce accounting for Shopify, Amazon, Etsy, Walmart and eBay sellers worldwide. Trusted by hundreds of leading ecommerce accounting firms.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Jungle Scout - Amazon product research made easy.