Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Friendly for Facebook. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
I created a facebook account about 6 months ago for one reason only: to interact with a rare disease group that setup shop on facebook. I post once a month at most, last month to share a dissertation in the research group and 2 months ago to discuss fitness trackers in the parent group. I donated money to the foundation when they were asking for donations and I read new posts from time to time using an app on the... - Source: Hacker News / 7 months ago
Friendly app does a pretty good job with hiding ads etc. Https://friendly.io/. Source: about 1 year ago
Friendly Social Browser https://friendly.io/ is for mobile, you would delete the Facebook app and use Friendly instead. Source: over 1 year ago
Frost - Facebook Mobile Site wrapper. No longer supported, unfortunately. Friendly is a decent, if non-FOSS replacement. It has the edge with keyword filters. Source: over 1 year ago
Nice and simple! I’ll give it a try. I’ve been using FriendlyStreaming (https://friendly.io), but I don’t really like it. Your app is much simpler and to the point. Source: over 2 years ago
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