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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Freshdesk might be a bit more popular than Genuity IT Management Platform. We know about 12 links to it since March 2021 and only 10 links to Genuity IT Management Platform. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
I have used https://gogenuity.com/ for over a year and it is great. Source: over 1 year ago
I recommend Genuity. The price is super cheap at $29.99/month with unlimited users and it comes with other features such as asset Inventory along with an agent that can run on endpoints as well as a section for managing Contracts and other things. Give it a look. https://gogenuity.com. Source: over 1 year ago
We changed from on prem spiceworks to Genuity about a year ago. It has been excellent. https://gogenuity.com/. Source: over 1 year ago
Genuity is what I use. It's simple and licensing is cheap and the devs listen to their customers suggestions. Genuity can also do asset inventory as well as other things like network monitoring and telecom/vendor expenses and there's an agent that can be installed on your PCs. Licensing is not per user or staff but a fixed monthly cost. You can also do multiple entities if you needed to. Https://gogenuity.com. Source: over 1 year ago
Check out https://gogenuity.com/. We have been using it for over a year and it works extremely well for us. Source: over 1 year ago
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