Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Geocode Earth Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Geocode Earth mentions (5)

• Serverless maps at 1/700 the cost of Google Maps API

  As the developer of this system, I concur with this; Protomaps is focused on map tiles, and can be used with other solutions such as http://geocode.earth for search. A small detail: I don't believe this is the absolute cheapest way to deliver map tiles. Renting an unmetered bandwidth server is always going to be the cheapest way to host content, but unmanaged servers don't give you SSL termination, infinite... - Source: Hacker News / over 1 year ago

• Is there a free version / alternative of google places api?

  The honest truth is that google places is simply the best in the world, and the 2nd place is far behind. that's probably foursquare. After that, mapbox, then mapquest, then https://geocode.earth/. All of those are paid. Source: about 2 years ago

• Mantle – Serverless Maps Using Lambda or Cloudflare Workers

  The stack I describe in the post is only for map tiles - Map tiles are a good fit for CDNs because the input space is small (just Z/X/Y coordinates on a square grid) and thus very cacheable. Geocoding is a very different problem because the input space - human language - is much, much larger, and answering queries quickly to support features like autocomplete really requires a server with hot data in memory. One... - Source: Hacker News / about 2 years ago

• Positionstack (by APILayer) Geocoding-API down for over 14 days, with no ETA

  If anyone comes across this looking for an alternative, we can help at Geocode Earth (https://geocode.earth). We're a small independent company that has been working on geocoding since 2013, first as part of Mapzen(https://mapzen.com), and then with our own self-funded business after Mapzen shut down at the start of 2018. Our core software, the Pelias Geocoder (https://pelias.io) is open source, and ironically we... - Source: Hacker News / over 2 years ago

• Should you contribute open data to OpenStreetMap for free?

  Here is why you should contribute to OSM even though there are major players profiting from it: OSM is big enough and good enough that all the tech giants (except Google) would do better to start with OSM and improve it to meet their needs than to start a new, completely proprietary map from scratch. That means that we are in an amazing place where in addition to the substantial volunteer OSM community, there are... - Source: Hacker News / over 2 years ago