Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Google Play Books Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Google Play Books mentions (108)

• How a Cable Changed Finance

  You also will find a ton of contemporary (and copyright free) books on https://books.google.com/ in many languages, which I find way more amazing to read today than books looking back on that time with today's mindset and all... A favorite of mine is "Lebenserinnerungen", by Werner von Siemens, 1892: https://www.google.ch/books/edition/Lebenserinnerungen/SkIOAAAAYAAJ It's a lovely topic to dive into and adjust... - Source: Hacker News / 24 days ago

• Google scrambles to manually remove weird AI answers in search

  > The fact is that I think that there is not much written word, to actually train a sensible model on. A lot of books don't have OCRed scans, or a digital version. https://books.google.com/. - Source: Hacker News / about 1 month ago

• Tell HN: Correct Result for "Google Books" in Bing but Not in Google

  Searching for "google books" in google leads to https://books.google.com/ which no longer allows you to read any of your books. https://play.google.com/books is the site to read your purchased books now. Google search does not show https://play.google.com/books in its results at all. Thought it was some weird personalization quirk, but seems others have had the same issue:... - Source: Hacker News / 5 months ago

• Engineer Bob Novak talks about UFO propulsion and anti-gravity in a 1963 recording

  Please use google https://google.com , https://groups.google.com , news.google.com/newspapers, books.google.com, scholar.google.com , https://archive.org https://yandex.com (the only image reverse search which actually works, google's got broken). Source: 7 months ago

• Google Only Giving Book Results After Update

  I have no idea why, but ever since this new update, Chrome has become completely unusable. Every single search I make only retrieves books.google.com links. Nothing near relevant to what I want. I am not sure how to fix this issue. All help is greatly appreciated! Source: 8 months ago