Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | about 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Google Trends Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago

Google Trends mentions (60)

• Plaedra’s Date With Bing Didn’t Go to Well…I don’t think she actually plans on hitting him up later or there being a next time 😅 Ladies your insight is valuable where did things go wrong?🤷🏻‍♂️

  B: Trends are a popular topic to talk about. They can refer to the general direction or movement of something, such as fashion, technology, or culture. They can also refer to the data that shows the changes in popularity or frequency of something over time, such as Google Trends¹. Some trends that are relevant for 2023 are: - The rise of ChatGPT, a powerful natural language processing technology that can generate... Source: about 1 year ago

• B.C. teaching assistant could be fired over OnlyFans account, district warns

  I read the story. I also know that if you search for Ava James and OnlyFans the story is going viral. Go to this page https://trends.google.com/home and watch the search term "Ava James" take off - I guarantee the searches will be in the thousands by tomorrow. Source: about 1 year ago

• The Best Tools for the Job

  Google Trends (Free) — Analyzes the popularity of top search queries in Google Search. Source: over 1 year ago

• Biden makes multiple false Second Amendment claims in wake of Nashville Covenant School tragedy

  After a quick look on Google trends it appears that place of worship shootings get more searches than school shootings actually. Go ahead and punch some in yourself. It seems that on a per victim basis, churches receive more press. The same is true when viewed as an event. If you are unfamiliar with the tool, be sure to find the correct search topic rather than search results or it will skew the data. Also adjust... Source: over 1 year ago

• Using and framing Google Trends Data

  I am working on a project in which I will track the popularity of multiple topics over time and I want to use Google Trends - https://trends.google.com/home. Source: over 1 year ago