Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Hetzner Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Hetzner mentions (34)

• Free version control for game development handling large projects??

  Self hosted Gitlab instance is an option. The only cost is hosting (personally I am using hetzner.com CPX31 instance, 16€ for 160GB a month but you can add 1TB volume for 45€ a month if you need more space). Just keep in mind that Gitlab needs about 8GB RAM to work correctly (it crashes on 2 and is only kinda stable on 4). You can also use an older computer or a NAS if you prefer to go that route. Source: over 1 year ago

• What Absolute control?

  Personally, I use hetzner.com's dedicated line, so I rent a full piece of physical server hardware. AmazonAWS is gross. Source: over 1 year ago

• Privacy friendly, EU-based, host providers

  Hetzner is awesome and they allow you to sign a data protection agreement contract. Source: over 1 year ago

• Writing a DNS Server in Rust

  I went ahead and purchased the domain dnsfun.dev from my registrar for 19.99€, and I purchased a VPS from my cloud provider for about 4.50€ per month. I then logged in to that VPS and ran something like this:. - Source: dev.to / over 1 year ago

• We reduced our annual server costs by 80% by moving away from AWS

  We've just finished moving servers from AWS to https://hetzner.com - and saved 10X with servers of double the capability. A great experience so far. - Source: Hacker News / over 1 year ago