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Freshdesk VS Hotello

Compare Freshdesk VS Hotello and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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Hotello logo Hotello

Hotello is a SAAS cloud or on premise hospitality management software that manage establishment's day to day operations and customer service.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Hotello Landing page
    Landing page //
    2023-06-23

Freshdesk videos

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Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Hotello videos

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Hotello PMS

Category Popularity

0-100% (relative to Freshdesk and Hotello)

Freshdesk

Hotello

Customer Support
100 100%
Customer Support
0% 0
Online Bookings
0 0%
Online Bookings
100% 100
Help Desk
100 100%
Help Desk
0% 0
Hotel Management Software
0 0%
Hotel Management Software
100% 100

User comments

Share your experience with using Freshdesk and Hotello. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Hotello

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Hotello Reviews

12 Best Quore Alternatives: Elevating Hotel Operations Management
Daily operations and customer support can be handled using Hotello, a software application for hospitality management that can be used on premise, in the cloud, or as a software as a service.
Source: www.xenia.team
12 Best Cloudbeds Alternatives For 2024
When I was selecting tools for this list, Hotello stood out due to its focus on full-service hotels. Unlike other alternatives that might focus more broadly on property management, Hotello is tailored specifically for hotels and has a feature set that reflects this. That's why I find Hotello is best for full-service hotels, as it provides the functionality required by...
Source: thehotelgm.com
Top 12 Hotel Management Software Solutions for 2024
Hotello is another tool to streamline property management activities. With plenty of features and automation to make your staff’s job easier, they’ll be able to focus more on your guests and less on the speedbumps that get in the way of good customer service.
Source: getsling.com
The Best Free Open Source Hotel Management Software of 2022
Looking for ways to cut down your hotel infrastructure cost without compromising on the quality of your data? Hotello can help you do the same by migrating every hotel process on the cloud. It allows integrating with all popular online reservation systems to ensure hassle-free bookings.
Source: www.techjockey.com
Top 5 Best Hotel Management Software In 2019
Speaking of data, the user can also retrieve them for their business purpose. Bringing Hotello to one's hotel means increased occupancy rates of rooms, better collaboration with the staff and improvement in profits. So, if one is looking for a growth-oriented, trusted and simple software for one's hotel, Hotello ticks all the boxes.
Source: www.techtimes.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

Hotello mentions (0)

We have not tracked any mentions of Hotello yet. Tracking of Hotello recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshdesk and Hotello, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

OPERA Property Management System - OPERA Cloud Services is an enterprise platform for hotel operations and distribution.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Cloudbeds - Cloudbeds is the platform that powers hospitality, enabling tens of thousands of lodging businesses in more than 150 countries worldwide to grow and thrive.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

RDPWin - Property Management Software for clients who have outgrown their current system.

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